Starbucks — Restaurant in Kitchener

I have built an amazing relationship with this location and have become a regular here over the last 8 years. I come here 4-6 times a week every week without fail. Some of the staff are my neighbours as well. I tip every tingle time and enjoy this location before work and after work. I also bring my kids in here on wknds.

Today I’m in shock with how I was treated. A staff member named patty, who is well aware of who I am. She sees me daily and I have a smile on my face everytime I step into this location. Today I ran inside to use the bathroom quick (like I do often) before I could buy my daily coffee. And she came up to me and told me verbatim “Sorry the bathrooms are for customers only” I then responded “oh I’m sorry I just needed to use the bathroom quick” she said “no sorry it’s for customers only” I responded “oh that’s ok I’ll buy my coffee now” mind you I just came inside and had my phone on a video work meeting I was on outside. I then told her “I’m in here daily and you know who I am how would you consider me not a customer” she responded “you have to buy something before you use the bathroom everytime”

Is this actually real? Is this how you treat your regular customers? Just a yes or no please. Im literally in shock with her smug responses. I was kind all the way through this interaction. She then says to me as I’m buying the coffee to use the bathroom (keep in mind we say hi to each other multiple times a week she knows who I am) she says “also you can’t be on your phone it’s disturbing everyone if your staying in the store”

……. I’m not sure if it was a bad day for her but I was like excuse me? I asked her name and she didn’t respond she points at her business card… I was kind entire way through this. What kind of business is this? I’d like an explanation because for once in my life I’ve had enough of bad service this one put the cherry on top. Incredible.

Patty grow up and treat your regular customers with respect, I own a sales company of fire you on the spot for that weird strange behaviour. Star bucks do better. I’m literally in and out daily and this is how you guys...

Last couple times I ordered a drink online with oat milk it was made with regular milk and I had to throw them away cuz I'm sensitive to lactose. I spoke with the manager who was quite understanding and offered me a free replacement which I really appreciated. I ordered a drink that came with oat milk as in no substitution required...apple crisp oat frap. As I was waiting for my order I realised the batista used regular milk to make it. When he gave me the drink I said I'm sorry did you make it with regular milk? I need it with oat, I can't have regular milk...without a word he angrily picks up the drink turns his back to me and dumps it....he proceeds to make another one with oat milk but it was so clear that he was angry about it...he makes a lot of noise opening and closing stuff and just general behavior! I'm not going back to this Starbucks again...it's quite unappealing to have someone that irritable making your drinks or food 🤷‍♀️ I saw the barista's name tag but I'm choosing not to...

I made my mobile order while parked in front of the store at the parking lot. I waited 3 minutes before I went inside the store. There was no lineup outside but inside was packed. I located the mobile order stand and stood up in front of it. Many people picked up their drinks when called, but nothing placed at the mobile stand. Waited over 5 minutes and then I asked a staff member if they got my mobile order. She said yes and that the coffee's were ready; she got them from the back counter. They didn't called my name or placed the drinks at the mobile order stand. I left in a rush because I was on my way to Windsor. The taste of the coffee was terrible. The worst coffee that we (my wife and I) have ever had from a Starbucks store. I throw the coffee's away and had to buy coffee and a different brand store. I would not recommend this store unless the staff get proper training and follow up...