Starbucks Coffee Company — Restaurant in Lasalle

If I could give zero stars, I would. My experience at this Starbucks was beyond unacceptable—not because of the wait time (which was already excessive), but because of the aggressive and hostile behaviour from the staff.

The car ahead of me received half of their order, and instead of keeping the line moving, the barista decided it was the perfect time to strike up a lengthy personal conversation. Meanwhile, myself and every other customer behind me were left sitting there, waiting.

Drive-thrus are meant to be efficient, not a place for casual chit-chat at the expense of paying customers’ time. If the staff had any sense of coordination or urgency, maybe orders would actually get out in a timely manner instead of wasting time on unnecessary conversations.

After waiting far too long, I gave a quick honk to remind them that there was, in fact, a line of people waiting. Instead of handling the situation professionally, the barista at the window proceeded to scream and curse at me.

Yes, you read that correctly—screaming and cussing out a customer. Completely unprovoked, completely unprofessional, and completely unacceptable. I made it clear I wasn’t interested in arguing, yet the hostility didn’t stop there.

When I finally got to the window, the same barista who had just yelled at me conveniently hid behind her co-workers (Barista: VICTORIA), all of whom were standing there, glaring at me instead of focusing on their jobs. Four baristas, standing around, staring, whispering, and yelling at me while doing absolutely nothing to move orders along.

When I handed back the debit machine, the male barista with a yin-yang tattoo (BARISTA: PETER) aggressively snatched it from me, making it crystal clear that hostility is just the standard here.

And as if the experience couldn’t get any worse, he then threw in a condescending remark in the rudest tone possible: “Don’t you hate when you grab coffee and should’ve left five minutes earlier?”

Oh, so now the wait time is my fault? Interesting. I didn’t realize it was my job to keep their drive-thru running efficiently. And here’s the best part—after all of that, they still took the extra effort to write “Happy Tuesday” with hearts on my cup. Almost laughable, considering how aggressive they had just been.

Honestly? I’d rather take my money to any of the amazing local coffee shops in the area than ever deal with this level of hostility again.

If management actually cares about customer experience, they seriously need to take a look at the morning team and reevaluate whether screaming at customers is part of the job...

I don’t go to Starbucks often but I really wanted to try the pumpkin frappe so I thought I’d make a quick stop. When I asked for the frappe, I was politely told that they were out of the syrup- which I entirely understand. I was slightly disappointed but honestly, what can I do. However, as the “barista” handed me my beverages at the window before I left, I asked if the cookies on the ledge were free or what the deal was with them (considering I know that this location offers free samples sometimes. It’s all over their Instagram page and also who just puts cookies that aren’t free on the ledge of the drive thru window where anyone could just take one?). I figured it couldn’t hurt to ask as I saw no price anywhere or even a note listed. Anyway, the “barista” proceeded to laugh and say “no nothing’s ever free HAha” and then closed the window. As someone who’s worked in customer service for approximately 6 years now, I know that this isn’t the proper way to speak to customers- especially when we’re paying as much as we do at Starbucks. Not only did she make me feel stupid but she acted as if she was superior to me because I asked a question. She could have easily just said “oh no sorry, they do cost $X.” But instead she decided to be rude and close the window without even giving me the chance to react. I will not be back. I hope that she learns how to speak to people with the respect that we...

Starbucks customer service has always been one of my favorites until I had an issue trying to figure out how to use the app 2 days in a row.

The first day, the man at the til just walked away from me when I was trying to figure out how to use the app and was trying to show him my phone thinking he would’ve helped, instead I literally stood at the til for a few minutes by myself with no help and then finally one of the barista come over and took my order.

Day 2. After the staff made me feel so embarrassed for not knowing what I was doing the first day, I tried working the app at home.

Thinking I had it right I unfortunately got it wrong again, and instead of helping after I got my phone from my car the barista grabbed a manager who instead of showing me proper ways to use the app just told me I should have known the order was not placed property because instead of me thinking that your order will be ready in 3 to 6 minutes was a sign that the order is placed there should’ve been a second confirmation.

The demeaning and sarcastic way she spoke to me when she could’ve just kindly shown me what I was doing, and the steps to get there would have gone a long way.

Thankfully, the gentleman that ended up making my drink was so sweet and kind and I wish I got his name to give him a...