Harvey's — Restaurant in Laval (administrative region)

Quite possibly the worst fast food experience of my life. I normally don’t write these things but this place has left a mark on me. The restaurant was disgusting, no napkins, dirty floors. It was completely understaffed and there were huge lines at 10 pm. Most of the employees were miserable, it felt like a problem that I was there, ordering food from them. Just all around horrible, incompetent service.

Then I had to wait 20 minutes just to get one of my burgers and my fries weren’t ready. After another 10 minutes I had to go ask for my fries and the other burger. So I didn’t even get my food at the same time.

I would just seriously avoid this place. It’s a shame because Harvey’s is usually great.

Also it looks like the management has been responding to comments for several months, but it seems like nothing...

Has anyone noticed how Harvey's is the only burger franchise that does not include cheese in its promo coupons? Want to know why - let me tell you -the coupon gets you to the store - the cheese option nullifies any coupon savings. I thinks its a shame that this type of promotion is allowed to happen. Why not add the Classic Hamburger with cheese in your coupons - C'mon Cara stop being so cheap. Do we have to send you the promos we get from Wendy's , McDonalds and Burger King - with the cheese options all over - but not on a Harvey's coupon. No Sir, which usually shows up at the same time as the other burger coupons do. Imagine how much more business you would get from cheese lovers if you offered a...

Harveys flavours and concept is great. This week on Thanksgiving I placed my order at 10:25 PM, through the app for a pick up at the store at 11pm. I arrived to the drive through at 10:59. I received my food at 11:15, extremely cold and with the wrong type of bun. There was only one car in front of me, and the two who were behind me, left to go to McDonald's next door because the wait time was crazy long at Harveys. Maybe Harveys should properly staff their branches, instead of overworking their employees and only scheduling 2 or 3 per shift. 2 stars because the flavor is usually good, yet it was extremely frustrating to spend money on food that was fridge cold and to have to wait despite...