Boston Pizza — Restaurant in Lower Truro

As someone who has spent most of my life working in the service industry, I always extend grace to servers—I understand how demanding the job can be when it’s done well. I consistently tip generously and usually walk away with positive things to say. Unfortunately, today’s experience was incredibly disappointing due to the service we received from Liam.

We sat at our table for 15 minutes without being greeted or acknowledged. Thankfully, Sharon stepped in and completely turned things around. She was kind, attentive, and truly went above and beyond to make our experience better.

Liam, on the other hand, never introduced himself and continued to ignore our table throughout the visit. Worse, he unprofessionally blamed Sharon for a small order mix-up, which was not only unnecessary but also inappropriate. When it came time to pay, we asked to transfer the cheque to Sharon so we could tip her accordingly, as she was the one who served us the entire time. Liam refused, insisting he would handle the bill.

We gave him respectful, honest feedback about the lack of service and how Sharon had stepped up in his place. Rather than apologizing or taking accountability, he responded with rudeness and defensiveness. He was also visibly speaking negatively about us at a side station in full view of guests, which was extremely unprofessional.

I wouldn’t normally write a review like this, but his refusal to allow us to tip the server who actually did the work—and his overall disrespectful attitude—crossed a line. Sharon deserves praise, and Liam’s behavior was completely unacceptable. Management needs to seriously reconsider who they have...

The food was fine. There was 8 of us for a birthday dinner …The experience was not great. We went for my daughters birthday dinner …. First the birthday girls dinner came out dead last and not just scoot back to the kitchen dead last but it’s been a few minutes did they forgot her food last… The best part of a birthday dinner with your kid is how humiliated they are when they get Happy Birthday sang to them … I had mentioned how excited I was for them to embarrass my child to two people who work there and our waitress ( she had the same birthday. ). Someone at the table even asked where’s the birthday thing as she was walk past twice … So clearly this is something I really wanted. When they brought out the deserts I was truly disappointed, no candle, no song not even a here you go birthday girl … I asked when paying my bill why she didn’t get the birthday thing .. They said “ there wasn’t enough people to sing.” They sang to 3 others tables while I was there. It takes one person to sing a song … At the very least she could have put a candle in the desert she ordered and we could have sung to her…. Why would I bring a candle myself this is what they do for birthdays…. The whole thing made me sad. Was it because she was a teen so they didn’t want to bother with it? They did take her desert off my bill. I didn’t care about the $7 dessert . It was about making memories, laughing with friends, doing silly things and being a kid for just a little bit longer. It was my last time there. We will go to NG Boston Pizza...

Horrible service from LIAM!!!!!! But that doesn’t surprise me Liam has a bunch of bad reviews and it shocks me that he is still employed at Boston Pizza in Truro 😂

I came in for dinner a few weeks ago with 3 of my co workers. Food was cold and dry and absolutely tasteless! Took over 15 minutes for him to take our order and then another 15 mins for our water 😅 He didn’t even greet us!!!!! Not once did he smile and say thank you. After receiving our food, our awful server didn’t even come to do a quality check. We had asked for ketchup for our fries and never got that. We sat with our plates in front of us for another 20 minutes when he came to take our plates. Never asked us how everything was. Another 15 minutes for our bill, all separate bills and none of us tipped. He didn’t ask what was wrong or not a single word came out of his mouth from when he grabbed our plates. A waste of time and money!!!!!

What he didn’t know is that all 4 of us girls are fine dining servers and we were so shocked by how horrible the service was. Boston Pizza ,...