Big Star Sandwich Co. — Restaurant in Maple Ridge

Greetings,

My wife and I are avid fans of their sandwiches. Like many others, it is mainly because of the use of hickory sticks and mac sauce. It is absolutely delicious. I've left a review before, but I have now returned to change my review after my most recent experience.

We last visited their restaurant, located in Maple Ridge BC, for lunch on May 3, 2020. We purchased a large veggie sandwich (I believe it was #31). The employee (we forget the younger woman’s name) prepared our sandwich and rudely tossed it on the counter top in front of my wife, without any comment. After we left, we began our meal and shortly after realized there were no hickory sticks (once again, one of the main reasons we buy their sandwiches). I am not typically the one to complain, but given the rather rude behavior we received in addition to the ill-prepared meal, I had to make the call to their restaurant. I spoke to the employee that had provided the sandwich to my wife. I asked if the sandwich was supposed to have hickory sticks, and she responded yes. I advised her it did not have any. She attempted to apologize, but her tone of voice and response were far from genuine. She stated she had had a rough day, and that she must have forgotten. Regardless of what her response was, I was still willing to accept her apology. What bothered me, was how she offered us a bag of hickory sticks the next time we visit. Not only did we not get what we paid for, but we were asked to return and spend another $14 to fulfill our wishes on this first meal. She continued to explain that a few hickory sticks were not worth $14, and that she could not issue a credit, replacement or refund. Her bitter tone of voice, irked me even more. I called her out on this, and she began to dwell on the fact that she was working alone during a busy time, and how it was effecting her day (even though my wife was the only person in the restaurant when she walked in).

I emailed the general email address for their business on May 16, 2020. It has been over 3 weeks, and I have yet to receive a response.

Poor service all around the...

They were offering a free breakfast sandwich and coffee this morning so my wife and I popped in, hard to beat that kind of deal!

I wouldn't say I'm a huge breakfast sandwich connoisseur, but I would come here instead of any other place, hands down. There's a McDonalds across the street, so let's do a comparison:

$3.89 Sausage and Egger at McDonalds vs. $5.50 Egg, Capocollo and Provolone at Big Star

Big Star is a bit more expensive, but it's bigger, so the price/quantity ratio is probably comparable. But the quality of Big Star is so, so much better. Not greasy, delicious and fresh ingredients, and a very friendly staff as well!

So if you're in the market for a breakfast sandwich, do yourself a favour and just come here.

I'm eager to try the lunch...

A darn tasty sandwich! Stop here if you are craving a sub.

The menu can be a little confusing to look at as there is no pictures to base your choice off of. That can mean that your sandwich of choice may not come out the way your minds eye sees it. No worries though because they are all good, it just may take a few trips here to find the sandwich you love.

The staff are friendly and fast. The only comments on the facility itself is that the music was way to loud for the space. Things like paper signs on the doors for the washrooms, and no paper towel in the washroom are low hanging fruits that could make this space meet customer...