Starbucks — Restaurant in Maple Ridge

I arrived the store around 5 pm. It’s quite empty. There were 3 baristas and only 2 customers waiting for coffees (already ordered) . No line. Definitely not busy. I’m the only new customer who needed an order.

The barista (or cashier) in charge of ordering, was making a sandwich or something for one blonde lady. Meanwhile, chatting with her. Baristas are nice, but they just stood there watching us.

I have stood in front of the counter until the cashier wrapped up the sandwich. I’m pretty sure she sees me…… however, instead of taking my order, she keeps chatting until I stare at the blonde lady. They both aware that I am waiting for ordering, but they pretend I wasn’t there. I’m fine with that blonde lady, but can’t accept what barista did. It’s her job, and it’s totally not busy!

That cashier stopped chatting because she doesn’t want to offend the blonde lady, NOT ME! She ignored me until I did something for myself. I still ordered my Macha latte , and it only took 10 seconds. After my order, the barista chats with the blonde right away. No thank you; no asking my name; no small talk; even not asking if I need a receipt.

I’ll definitely visit this store and see how they treat different ethnicities. Next time I’ll take pictures to prove. And I’ll keep writing reviews. Lastly, my Macha latte...

I had an incredibly disappointing experience at Starbucks today. I placed a mobile order, expecting my drink to be ready by the time I arrived. When I got there, I noticed about six employees behind the counter, doing nothing but gossiping and talking. Only one employee was actually making drinks. After finishing my Frappuccino, this employee handed it to one of the others, who was leaning on the counter doing nothing. Instead of giving me my drink, she simply looked at it and set it down next to her. My drink sat there for a good five minutes, being passed around and moved behind the counter, despite the fact that I was the only customer in the store waiting for an order. Another five minutes passed before someone finally picked up the Frappuccino, called my name, and handed it to me. During this entire time, I was standing there watching them with my drink in plain sight. One employee even gave me my croissant, clearly knowing I was there, yet still didn’t hand me my drink until much later. By the time I finally received my Frappuccino, I was understandably frustrated and expressed my dissatisfaction to the employee. This level of customer service is unacceptable, and it was disappointing to see so many employees standing around...

May 2023 Review:

Staff turnover is fast. New girls are pleasant, older women have attitude. Location is kept clean by customers cleaning their own table. Not once have I seen a staff member come out to clean tables or the trash station. Drinks are made well. They only have 1 type of bagel and they don't toast it, only warm it. 🙄 Employees who work in the back come out to chat or order a drink but are dressed slovenly and look dirty, this does not make a customer believe that food is prepared with cleanliness in mind. Windows are still dirty and the old stuffed leather chairs look worse but still there. Improvements are needed ASAP. Still only 2 stars.

Old Review: Management is slacking in cleanliness! Floors filthy, tables not wiped, windows covered in fingerprints, coffee, and wiped with dirty rag. Chairs are filthy, baby seat is covered dust and smudges of food, the leather chairs are badly scratched and stained. This is during covid when everything should be cleaned and wiped down. If the seating area is this filthy, what does the back area look like where food items are prepared??? Our coffee's were hot and delicious so...