I used to love this place but every time I go there the quality of customer service is lower. Today I stood at the “wait to be seated sign” that five feet from the cash register for ten minutes. The servers at the register never even looked at me. The servers walking past me never even looked at me. When a server stood a foot from me to pick up the sign in ledger (for covid?) that sits on the podium that says “wait here to be seated” she never looked at me or acknowledged my existence at all. There was no one else waiting, just me. Will they seat me? Am I in the cue for seating? Am I invisible? Do they not seat single people because they don’t make enough from a table with one customer? Are they trying to use ESP and haven’t figured out I’m not mind-reader-literate?! How hard would it have been for one of the people working there to make eye contact and give me a nod so I know they at least recognize a human is standing there? How do you work in customer service and refuse to acknowledge a customer’s existence for ten minutes?
Naw. They don’t need my business I guess. I hear restaurants are doing super well in this economy so losing customers because you ignore them while they’re trying to spend money with you makes a lot of sense.
As I left the last server who ignored me while standing a foot in front of me decided to acknowledge me while walking out the door… so when I’m walking out you want to acknowledge I exist but not for the ten minutes you avoided...
Read moreThe best brunch place in Maple Ridge! It served during the Covid period. It opens from 8am to 3pm. It was around 2pm. But customers still came here for brunch. Old and young people also came here for brunch. Would it be amazing?
My husband and I ordered chicken waffles egg with egg and bulgogi egg benedict with sourdough toasts. Wow the chef cooked each ingredient well. Presentation of the chicken waffle with egg was well don. It looked very beautiful when a server brought the dish to our table. The hash brown was very crispy and Bulgogi (which is Korean beef) was very soft and marinated well. We were very satisfied with every single ingredient here. We could see the chef put an effort to make each dish perfect.
I would highly recommend others to come here for brunch if they go to Maple Ridge. The service was excellent. Servers (who were two Korean ladies) were friendly and cared about each customer.
There is street parking everywhere, so don’t need to worry about parking.
I would love to try more dishes next time if I have a day trip out in Maple...
Read moreLiterally my favourite brunch place. Ever. And I don't say that lightly. My reviews are generally pretty critical. I'm in love with their pulled pork skillet.
The pork was soft and moist. The hollandaise sauce wasn't too rich or buttery either. The BBQ sauce provided a nice sour tang that cuts the otherwise rich dish. The hash brown was properly done; crispy, and provided a nice crunchy contrast to the rest of the dish. The bread inside soaks up the sauces and egg yolk from the poached eggs. It's a masterful creation with all the elements in harmony. The price is correctly priced in that it's not too expensive for what we get. It's a fair pricing.
The only downside I guess is that because they don't cut corners, it takes a little longer to come, especially during peak times. But hey, it's brunch time, not rush time, so I don't have anywhere else to be and am okay for waiting.
So please, the food is good, but please don't come here during rush hour and make me have to wait...
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