Townhall Maple Ridge — Restaurant in Maple Ridge

Food was horrible this Saturday night (June 1st). Ordered “prawn twist” and chips & dip. Both the chips and ‘prawns’ were terribly over deep fried to the point of burnt. Chips just crumbled into oblivion and I couldn’t even eat the dip. There is no way our server should have even brought the chips to the table. The kitchen burnt the food. The server didn’t care and brought it anyway and then hid. And we weren’t given cutlery or napkins until 20 minutes later when the cold bad food was shoved to the side. PLUS the ‘prawns’ were so small and pathetic it was obvious they are just sad shrimp (and I don’t think it was even from being supremely over cooked, I think they were just baby shrimps to start). Another at our table ordered the twists and THEY were also burnt and pointless because they were so small.

Later we tried two salads (how can you mess up lettuce?) they did. Completely over dressed and soaking with dressing. Both different salads both made by someone who’s obviously never eaten salad. We did not finish our meals and we left the function early because we were SO hungry and the food here is inedible. Nice room to be hungry in, it’s a shame the kitchen has no idea how to do their one job. Seriously. How hard is plunking something in the deep fryer & throwing together a salad????

I will say: Our servers were DROP DEAD STUNNINGLY GORGEOUS, but they brought me bad food and never checked on me and my drink was empty most of the night. I don’t care if my server is hot or not, I just want them to do their job, standing around at the bar chatting with other servers and looking beautiful is not impressive to me and a huge red flag of a poorly run establishment. Maybe other people go for that, but if I wanted to sit around in a cute spot & stare at pretty people I’d just stay in my bedroom and talk to the mirror.

I even asked my server if the salads were overdressed there and she assured me that my selection was a good one!! (Southwest chicken salad. Not good. It was closer to a lettucey soup. The chicken on it was cooked and seasoned well but the bed of soggy leaves wrecked it.) After they deposited it on my table my server never came back. It was the chips all over again! I was planning on getting drunk on Saturday night with friends and taking a cab home. Instead I left early to go home & make myself dinner and go to bed. Very disappointing experience.

Another positive I will also say is that the Caesar I had was spectacular and the bartender was very good at his job- too bad I didn’t get the chance to try out his other drinks, the servers must really like him too as they were gathered by him most of the night.

I warn against anybody who plans on eating OR drinking against coming here. The room was very beautiful so if you just want to sit around in a nicely decorated room then this is the place, but personally if that’s what you’re into I would suggest you go to IKEA, at least THERE you don’t leave hungry.

A note for any server who cares: if you are struggling with timing serving your guests, bring people water. It gives you an excuse to wander through the room, speak to your guests and make them feel like you are really looking after them. I know water is free but it will help you get a better tip in the long run and people like to have water while they eat/drink- it’s nice to have it offered (I feel like my server is looking after me then). And you get an excuse to wander around and joke with your guests, joke about keeping hydrated so you can do shots, upsell shots and bring water. The shots will make the bill go up quickly and the waters help keep people around longer- which gives them more opportunities to order more from you. Hiding in the back is not going to help anybody make money or have fun. If you are wandering through the room offering too ups on water you also get the chance to suggest other drinks as well. If you feel awkward and hide no one has any fun. It bring a cloth to wipe table and offer more assistance/drinks/food/shots. (Shots are sticky=wiping=...

I have never used social media to complain about a local business, but after me interactions with Town Hall yesterday I am absolutely disgusted and disappointed in how unprofessional they are.

Two months ago early September I booked my husband surprise 50th Birthday Party for November 16. I booked it a few days after I had hosted my best friends surprise party on August 24 Town Hall. The manager I spoke Jasmine who remembered me from the previous party. I Gave her my credit card for a deposit, never noticed if it was processed to be honest. We booked again as In August the staff did an amazing job on my friend’s party.

I called yesterday morning as something in the back of my head was saying call to confirm. Also a few days prior a friend told me Town Hall was hosting a singles party the very same time with 170 people, and I thought ok they are going to be busy as our party is 50 people.

So I called and spoke to a staff, I could hear panic in her voice when I gave my name and she said we have your reservation for 170 people, I immediately said no, for 50 people for a 50th surprise party. Her response please hold. A manager then came on asked who I booked with and I told her the managers name and that I gave my credit card for a deposit. She says let me call you back, I need to phone my supervisor. Ok I said. Now I was starting to panic as invitations went out a month ago and everyone confirmed, and this was at 11:00 am and party was starting at 5:00 PM. After back and forth conversations and me not being very happy they accused me of not booking either and that they had no such reservation and that they are fully booked and basically good luck. At this point I’m crying on the phone pledding with her to please allow us at least 2 hours as our party was starting at 5:00 and the singles group was starting at 7:00 and was very bluntly told no she had no staff. I wlll never visit Town Hall again, I am still so angry and disgusted with the service I received. My reservation apparently got lossed, or tossed for the bigger singles party.

Thank god I have amazing family and friends and were able to change the venue in a few hours and it all worked out. But no apology and regards to our plans, shame on...

2023 review Stood at the check-in counter until a waiter showed up and said someone will be with you. I mentioned I had been standing there for 11 minutes and are you sure someone is coming. He had a talk with a waitress (short, black hair in pigtails and on the heavier side) she walk up and said she needed to take food out to some tables and would be back. After she served 3 tables she came back with an fake unprofessional attitude and voice and stated" What can I do to help you" Really??? It was so ridiculous. My husband and I are standing where all customers stand where we wait to be seated. At this point of her attitude...I said...do we seat ourselves or wait to be seated or wait for someone else to come seat us or put our names on a wait list? With a snarky tone of voice she said...Oh I can seat you, come with me, this table is available. She dropped off 2 bar menus and no food menus, so we had to ask a different waiter for them. There were other people waiting to be seated and she didn't go back to them so after being ignored for another 10min, they went and sat themselves. This waitress noticed and went to move them. But it took the customers taking charge of themselves for her to acknowledge them. Her conduct made us and I'm sure other customers not want to come back to this location as there was no respect We will from this point forward be going to the Langley location.

Old review: Comfortable, cosy and warm, friendly staff, quick to order/receive food. Food always hot. Clean restaurant, clean bathrooms. Parking...