Chatime — Restaurant in Markham

I went there on a weekday late afternoon and there was only one other customer in front of us. Despite that, our drinks took quite a significant amount of time to make. I used to work at another bubble tea store called The Alley and drinks, especially milk tea drinks do not take long to make at all. I saw that previous reviews have also commented on the slow service so I am not sure why this is still a problem.

On top of that, the drinks here do not taste the same as with other chatime locations. I agree with previous reviews that their pearl milk tea tastes extremely watery. Even though I got 50% sweet, it tasted as though it was 0% sweet. My sister got their brown rice green milk tea with 50% sweetness and that tasted even blander then mine. I would seriously recommend going to another...

Same with the previous review, I was unsatisfied with the free drink promotion that came with buying a $25 gift card. The cashier said the system was down and their register couldn’t scan it, which was the same thing when I went there around half a year ago to redeem my lunar new year promotion (the terms and conditions on the drink promotion did not say participating stores only). Had to take public transport to the next nearest Chatime where the promotion did work. This store really needs to fix their promotion scanner.

Not giving it a 1 star because their staff and drink quality is goos, service speed is average. Just 2 stars so the manager/higher-ups can see this and prevent future people using promotions to have the same...

Bubble tea these days are not cheap , today i bought a lychee with jelly n tapioca for a special price. Very disappointed! It was water with jelly and tapioca. Just watching them make it made me think if my drink would taste good. I asked for no ice … the cup was half full wen they added water to fill up to full cup! If it was not the ice it was water! But atleast ice would slowly melt … this drink had NO tea taste at all. 12$ went to garbage. Super disappointed ! I hope you see this and make a change. Adding some tea to a bubbleTEAAA would yotally...