St. Louis Bar & Grill — Restaurant in Milton

Update: Received an overwhelmingly positive response from the franchisee and head office who were determined to make things right. Although my initial experience wasn't good (see prior review below), I am willing to give this location a second shot. This location is new and the franchisee is working hard to iron the kinks out.

Initial Review: I have been going to St. Louis since I was a child and their 1/2 price wings on Tuesdays is a great deal. Unfortunately, although this location is new, does not meet the standards of other locations I've been to. The interior is a bit small, but very clean. The washroom was spotless and not a speck of dust. Although we went during the dinner rush, did not wait very long for a table.

Our server, Kathy, was very pleasant initially and was quick to arrive at the table and take our food/drink orders. However, that's where the good news stops. The food took over 45 minutes to arrive, and we did not get an update throughout the wait, nor an apology. The owner or manager I think, he was an Asian man with a grey beret, hastily dropped our food. The wings and half my fries were cold, and I suspect it's because they left half the food under the heat lamp and the other half not. Kitchen definitely needs to step it up, it's a disgrace to keep people waiting that long.

Kathy commented "food finally came, huh? Hope it was worth the wait." An apology would have been a better response, but I thought about it and don't think it was a snide remark. It was an "in the moment" thing and she told me she felt horrible about it after when I was paying. I can tell she's a good server and a genuinely good person, hence my response was reflected in the tip. I don't punish the server for long wait times.

The real kicker is they currently have a promo going on, buy a $50 GC and get a $10 cash card for a future visit, and it took 10 minutes to get it to us. Apparently they can't split the transaction, which I know is complete bs because I've been going to St. Louis for over 20 years and have had it split in the past. I only asked for it split so that my server wouldn't have to tip out on the $50.

Anyways, I don't think I'll visit this location again. The wait was too painful and the lack of an apology by even the owner/manager is an indication that customer service is unimportant, just the bottom line.

TL;DR: Clean interior, service lacking, food took forever and was cold. Will not...

Reply to owners response and no responsibility Me and my husband were going to have date night tonight but he called me telling me we will go somewhere else because he got to your restaurant before I did and saw this older man sitting at the bar having drinks and knew I would be upset. So maybe before you publicly mention he is no longer welcome either you think this person is someone else (doubt it given you should know your customers by now especially people who sit at the bar all the time) or you should fact check and implement your policy of no tolerance to sexual remarks and no longer welcoming people when you say they aren’t allowed.

Me and my family were here recently and absolutely loved the service we got from our server. This review has nothing to do with her service but more about a person we had to listen to while he was drunk and disgusting.

I’ve honestly never written a review like this before, but what I saw at this bar the other night was absolutely unacceptable.

There’s this big older white guy with a beard who was sitting near us (I was there with my kids) and he was just gross. He kept making sleazy, sexual comments about women who walked by, loud enough for everyone around to hear. It was uncomfortable for every woman in the room. My own daughter, who’s a child, turned to me and asked, “What does that mean?” because of something nasty he said. No parent should have to deal with that in a bar that’s supposed to be family-friendly and if this establishment isn’t then clarify that.

And apparently, this isn’t new. I’ve heard from others that he’s known for trying to score happy hour drinks long after happy hour ends. Look if someone wants to enjoy a deal, that’s fine, good for them. But this guy? He doesn’t deserve it. He’s rude, entitled, and downright disrespectful. When staff tell him no, he throws a fit, acts like the world owes him something, or tries to laugh it off like he’s some harmless old guy-he’s not. He’s just inappropriate and makes everyone around him uncomfortable.

To top it off, he carries himself like he’s too cheap to pay for his own drinks but still wants to act like a big shot. It’s pathetic.

Management seriously needs to do something about this guy. Nobody should have to sit next to someone that creepy or disrespectful especially when...

UPDATE TO THE OWNER RESPONSE I have nothing further to discuss here as I have given my experience. The rest is on how you address this concern with the person and if there is any change in the environment. Until the environment does not change I will not be bringing my family here.

I waited a few days before writing this review so I could think it through. Overall, I’ve enjoyed visiting this bar, but there’s one concern I feel is important to raise.

There is a large older white gentleman who seems to be a regular. I’ve seen him there a few times, and I’ve noticed that the way he interacts with women (both staff and customers) is consistently inappropriate. He often makes rude or sexual jokes, and while I can’t speak for everyone, it’s clear from body language and reactions that the women around him are uncomfortable. I have not once seen anyone engage positively with his comments. On top of that, he swears frequently and doesn’t seem to care whether there are kids nearby.

I’ve been here a few times with my daughter and family, and frankly, I didn’t appreciate how loud and inappropriate he was with children present. I would not want my teenage daughter anywhere near him, and it’s disappointing to feel that her experience in what should be a friendly, safe environment could be compromised because of one individual’s behavior.

I’m not sure if this behavior has ever been addressed with him or if he simply doesn’t care, but it’s something that stands out and creates an unpleasant atmosphere. It may also be worth keeping an eye on how much he’s drinking, as it could be that his behavior escalates when he’s had too much, though even then it should not be tolerated.

I share this because I really like the bar otherwise, and I’d hate for this kind of repeated behavior from one individual to negatively impact the experience for families and women who come in expecting a safe and...