Tim Hortons — Restaurant in Milton

On November 10,2024 at 5pm I was at drive thru location address 632 Santa Maria Blvd,Milton, ON L9T 7H6.

For order there are two lanes left side of the lane was empty I choose to wait behind one car on the right side lane, front car ordered but in the mean time another car came for order i was still behind that car waiting for my turn but I understand completely that technically now to order it is the turn of the car in left lane. It is completely fine till now.

Here comes my turn to order the food in right lane but what I see/heard through the drive thru speakers that a tim horton's employee started taking the order of the car in the left lane but instead it was supposed to be my turn waiting in the right lane.

So I skipped to order there and directly went at the window to place order there. I explained what happened to me to the guy at window giving order he was were good at customer service and took my order.

Tillhere everything was ok for me no problem at all but here comes a lady wearing headphone and started shouting at the window guy saying 'hey we can't take order at window' which I can hear very clearly it bothered me but I ignored.

Anyway my order was ready and guy opened the window to give me order as soon as window opened OMG you don't believe what happened, the uneducated lady started shouting again on his team member for giving us food in front of us. She was literally shouting so loudly that window was closed automatically but me and my gf was able to listen her saying something's about our ordering method.

Now here I was hurt so I asked the guy to call her because I wanted to talk to her but she was so fed up of her job that she completely forgot about the basics of customer service.

I mean there is a way for everthing and one has to follow that proper way. She is no one to spoil my day and my girlfriend's day. If she would have guts to say such thing she should have said to me on my face than I would have let here know how to give good customer service We both were in state of shock. Since I don't have a time to fight with such lady so I left the drive thru with my order moreover I didn't want to waste the time of people behind me waiting for their food.

In the end I wanted tim horton's manager of this location to please teach this lady how to deal with customers. I have no problem with the...

I had such a wonderful experience at Tim Hortons! As a vegetarian, I really appreciate the options they offer, and one of my favorites is the Four Cheese Bagel. This time, I didn’t even ask for extra butter, but they added it – and I absolutely loved that small thoughtful touch. I also ordered my favorite Chai Tea Latte, and they made it fresh and perfectly hot, just the way I like it. The staff here are always so friendly and welcoming, and I admire how quickly they take and prepare orders, even during busy times. Since I also work, I understand how stressful it can be under pressure. Mistakes can happen – employees are not perfect, they are human like all of us. I believe as customers we should be more understanding and handle any issue politely and respectfully, because solving things kindly is always easier for both sides. I also want to share something I witnessed. A customer in front of me was upset about paying for a cup of water. Honestly, I don’t understand why people argue over something so small. At home, we pay for electricity and water every day – so paying a few cents here is really not a big deal. It’s just part of supporting the business and the people who work so hard to serve us. Overall, my experience at this location was excellent – from the delicious food to the warm drinks and the respectful, hardworking staff. I’ll definitely keep coming back, and I highly recommend this Tim Hortons to anyone who values great service, kindness, and a...

ChatGPT

Log in You said: Improve complaint English. I went to this location at 7:30pm today. I ordered a latte coffee against a free coupon wind from Tim Hortons roll over cup. The lady refused to give me latte coffee as she said your cup says a free coffee winner and Latte is not a coffee. Please give some training to your staff and teach them not to treat customers in a rough attitude. I really got upset due to her behavior and felt it. She was littery arguing with me. ChatGPT said: Here’s an improved version of your complaint:

I visited this location at 7:30 PM today and attempted to redeem a free coffee coupon from a Tim Hortons Roll Up The Rim promotion. I ordered a latte, but the employee refused to honor the coupon, claiming that the cup stated I had won a "free coffee" and that a latte doesn't qualify as a coffee. I found this response both confusing and frustrating.

Additionally, the staff member's attitude was unprofessional. Instead of offering assistance or explaining the situation politely, she was argumentative and treated me in a discourteous manner. This left me feeling upset and disrespected. Other guy came and handed over regular coffee instead and told latte is ready but you have ro pay for that otherwise regular coffee is for you.

I would appreciate it if you could provide your staff with further training on customer service and ensure they handle situations like this with more professionalism and respect. Thank you for your attention to...