Ricky's Country Restaurant - Mission — Restaurant in Mission

Edit in order to respond to management reply. NO, u are incorrect. Piper, if that is who's taking responsibility, did not have a note pad when she took our orders. In fact, I even mentioned, "Are u sure u can remember everyone's orders, & another waitress was also assisting. Neither wrote anything down at our table, otherwise why would she need to come back to our table 3X to say "I'm sorry, but what did u order, or your meal comes with, sry forget to ask u, here are your choices" There were several other things, I did not mention in review, because telling potential customers our waitress had to be asked 2x for our granddaughters chocolate milk, & forgotten strawberries & whip cream, toast ...I felt could be left out, but since excues are being made by u, I will include this in my edit.

Also, admitting that your staff overcharged us gratuity & not doing the right thing to rectify that is great for business, I bet, in addition to staff not being properly trained on that end of things. Not to mention, staff telling potential customers wanting the buffet, who were wanting to make Mother's day reservations that YES your restaurant WAS doing Mother's day buffet & it was never the plan....terrible! We chatted with several others waiting in line who were also told the same thing, only to arrive to no buffet, some even leaving when they found out...so your staff clearly dropped the ball. We spent well over $200 at your establishment that day & all u do is defend staff mistakes, lie about what really happened, not offer any form of rectification for the overcharge which could technically be classifiedas theft & fraud! Then u say u look forward to serving us again? 😉 We will not ever come back to this restaurant. Unethical behavior by management 100% that should be reported, which my husband will likely be addressing! I hope those who read this review make sure if they do go to your restaurant, that they carefully look over their bill BEFORE paying, so they too don't get their hard earned $ taken, so it can go into your employees pockets. I can't even imagine how many other tables Piper has done this too...terrible Honest mistake? Then management should offer the customer nothing less than :let us make it right:...end of story. That is ethical & professional customer service, not how u handled things. I am now changing my * to 1

VERY DISAPPOINTED today. We called last week & asked if they would be doing Mother's Day buffet & were told "Yes," so we reserved a table for 8. 6 adults, 2 children.

Only to discover once arriving, they did NOT have a buffet at all. We should have left right then, but obviously at that point with everyone being hungry & most other places likely booked, we stayed. Waitress was ok, & she chose not to write our orders down, so she had to come back several times to ask what we ordered again, forgetting several items as well. A few people at the table had issues with their meals. (not enough to complain) I asked for no powdered sugar on my bread, but it was on it. At the end of our meals, waitress brought our 5 separate bills. At that time, we were slammed with the reality that there was an automatic 15% gratuity added to each of our individual bills.

That angered several people at our table. #1. Tipping should not be forced upon anyone. A tip is earned by hard work. A tip is a customer's way of expressing appreciation for the effort the staff made to please you. An expectation, absolutely, but certainly not mandatory. So, to force that upon a customer is rude. Also, some of our guests were single & still forced to pay the 15% gratuity without feeling they received a proper meal or service, not to mention, unaware of other guests also coming, so that upset them.

Our table should have been told this BEFORE ordering, not once she brought our bills to the table. That is what upset me.

I'm always a generous tipper, but I would agree, I don't like feeling as though I'm being forced to tip. It's not right, especially if the staff did...

Decided to take my daughter to this location for quick meal before apt. We arrived around 11 am. My daughter ordered the works omelette, minus ham & I ordered the monte cristo, minus raspberry jam mayo & no powdered sugar, coffee.

When are meals arrived which took a considerable amount of time even though it wasn't even that busy in the restaurant. My daughter noticed right away there was ham in omelette. I took a bite of my sandwich & noticed right away there was raspberry jam mayo in it. For personal reasons I will not get into why I cannot have sugar, but also, I just don't like the combination of salty & sweet together, so of course I was going to mention something to the waitress.

My daughter just picked the ham out of her omelette & continued to eat omelette. It took about 10 min or so before waitress came back to table & I had expressed to her there was the jam inside sandwich. Apparently she did not hear my request for no jam. She offered to have it remade, I declined. I expressed to her by the time I got new sandwich, my daughter would be done her meal.

After my daughter ate most of her omelette, we decided to leave, asking waitress for our bill. I immediately see my sandwich on the bill, so I asked & she said she had it remade & it was sitting under warmer to take with me, but she took gravy off bill. I was perplexed, but thought okay fine, Ill eat it for dinner.

With that being said, after leaving restaurant & some thought, I don't think I should not have had to take sandwich that she had remade & put under a warmer for 20 min either without my knowledge or agreement & certainly should have not been charged for it.

I mean don't get me wrong it was nice of her to do that but I was not under the impression it was being remade, so I was shocked when I seen it on the bill.

PLEASE communicate with your customers your intent. Please listen to your customers when they are placing order. There's no reason why both of our meals should...

If I could give 0 stars to this horrendous service experience I would. My partner bought us dinner for our anniversary expecting it to be delivered. We have record of the order below. An hour goes by with no food, and we call the restaurant asking them where they were. They then told us that we were PICKING up the order. (Could've CALLED us?!) At first we thought we made a mistake, so we drove there. Looking at the receipt through our online payment, we paid 7.00$ for DELIVERY along with clear instructions with our address and delivery instructions. When we got there, they tried to charge us AGAIN for our meal which we already had paid for. The hostess was caught like a deer in headlights when my partner showed the emailed receipt as if they had no idea about charging us. They rushed from the back with our order which was sitting under the heating lamp for an hour. The items? We got soggy fries with our sweating chicken fingers, a melting burger with warm lettuce and soaked bun with sauces on the bottom. Warm coleslaw, which has mayo in it...food safe fail. We also ordered a cheesecake slice to share which was MELTING from being in the heating area. The cheesecake literally was soaking in a puddle and yellow and red coloration from spoiling under the heat lamp. Warm condensation on the lid of the cheesecake. DAIRY? CHEESE? HOT LAMP? Hello? Food poisoning!

We will not be back to this terrible place. We were looking forward to the childhood experience we remember of the Ricky's Country Restaurant. We got nothing close to that. Disgusting experience. Think twice...