Aristotle's Steak & Seafood House — Restaurant in Mississauga

The rice served was SPOILED, slimy texture and smelled. My husband & I took my parents for Valentine's dinner here for the first time & experienced the WORST CUSTOMER SERVICE EVER. For the quality of the food, pricing was WAY too high. My mom's plate was dirty in 3 spots. Veggies were bland, lobster & salmon were overcooked. We advised our waiter quietly about the rice. There was a lack of surprise and no apology. He simply said, oh, do you want baked potatoes then proceeded to walk away. To which we had to call him back to ask to please remove the spoiled unappetizing rice from our plates first. At the end of our meal, we requested the bill and mentioned to please see what he can do as compensation for the rice situation. The waiter had the audacity to return and say he removed the "fountain coke" from the bill. Not that we were seeking a free meal, but WOW, where is the customer service/satisfaction. He said he couldn't do anything more so we requested to speak with a manager. An older male came out asking what the issue was. We explained that the rice was spoiled and asked if he can do anything to satisfy this situation. He proceeded to say he ate the rice and that it was not spoiled. I said are you trying to say all 4 adults at this table are liars? He said sometimes the customer isn't always right. I thought, is this a JOKE? We insisted the rice was spoiled and asked if he would have preferred all of us including my senior citizen parents to eat spoiled food then go home and be sick all night? When asked when the rice was made, he said it was made today at 4pm. We were served at 10PM. I said, do you not think it's possible that this rice made SIX HOURS AGO sitting outside MAY have possibly spoiled??? He continued to insist it was not. This man was ignorant. The conversation went south. He offered $25 off the $365.00 bill, and still went on to insist to rice was good. Another joke. At this point we said this is ridiculous for you to insist the rice was good when it WAS NOT. And that we don't even want your garbage $25.00 off. I said this is the worst customer service and that we would never come back here. To which THE OWNER responded "we don't want you here." A very RACIAL undertone came across. Mind you my husband has all this on video. When a woman waitress saw we were videoing, she said she's going to call the police. An ignorant remark which made zero sense. The owner also said, maybe we don't go out often, as if we don't know how to identify SPOILED FOOD. Also hilarious because he clearly does not know us. We paid our bill IN FULL and proceeded to leave only to have some guy who was never a part of the conversation following me out with crossed arms. I asked him to please stop following me, that we don't need an escort, we're just trying to leave and get my parents out safely. And while walking out, this 16 year old child at the bar who had no idea what happened called me a B*CH. This is how a SUPPOSED upscale restaurant treats customers...on Valentine's Day....who are also out with their SENIOR PARENTS??? ZERO INTEGRITY. ZERO CLASS. As owners of 3 businesses ourselves, Aristotle's has ZERO BUSINESS SENSE. And some big bully from the kitchen also showed up out of nowhere with his tattooed arms and THREATENED to "fuk up" my husband. This entire experience was APPAULLING. All over SPOILED RICE. I would NEVER recommend this overpriced TRASH restaurant to anyone as you have to worry about your safety from not just the spoiled food, but the egos of this clearly family run establishment.

Mistakes happen. This could have been handled 1000 times better.

Response to "Kelvin"...Actually KELVIN, I smell a fake damage control post LOL. Funny you posted just 2hrs after me. Who says "greatest restaurant I've ever been to"? Hahaha! Clearly you work at this dump. I shall add a photo of my receipt. ZERO ALCOHOL purchased as we do not drink around our...

I had waited a long time to come here as I grew up in the area but had never been to Aristotles before and I was actually disappointed. This place claims to be "fine dining" but I think that was when they first opened as they aren't even close anymore!

I called to make a reservation for two for 7pm on Saturday April 29th and we arrived on time and were told to wait in the dark empty bar with no bartender in sight (they don't have one) and not even offered a drink while we waited and we sat in these old musty chairs in the dark, I was not impressed but my husband told me the food would make up for it so I shut up.

We get to our table and we are seated near this counter that has dirty dishes on it the entire time we were seated (not the atmosphere for fine dining) and handed menu's, a drink order was taken and then I noticed a hair on our white table cloth which was gross but still trying to be positive and then I opened my menu to find blue fuzzy mold! Still trying to not be too harsh I zipped my lip and proceeded to order, we got the calamari to start, I ordered the filet mignon medium rare with a side of bernaise I had to ask 3 times for, and my husband got crab legs and the prime rib. The food was actually awful! The calamari was the same as It is at any other place, the garlic bread that comes with the meal was greasy, the filet mignon was over cooked I asked for medium rare and got medium, and the flavor was terrible! The sauce on the veggies seemed like a hollandaise and when I ordered bernaise for the steak I got the same sauce that was on my vegetables and let me tell you it was NOT bernaise!! it was gross! My husbands prime rib had a terrible after taste however he said the crab legs were good.

We wrapped up what was left so we didn't seem rude however it was tossed when we got home, and when it came time to pay for the bill it seems we were forgotten as we sat there for a while and nobody noticed us. We finally paid our $250 bill and left and talked the whole way back to Milton about what a disappointment this was! We...

I had made a reservation to celebrate our big 10 year anniversary milestone here and had also put that in the reservation notes yet when we arrived and I mentioned my name and that we had reservations, the host did not even acknowledge the reservation nor the notes on there. When we were seated, we had mentioned to the same waiter that we are celebrating our 10 year anniversary and wanted a nice bottle of wine which would be the only Malbec they had on the menu... the waiter said they had run out of Malbec so we just got another expensive bottle of wine instead. Once ordered, he had poured the red wine in a manner where it had dripped alongside both our glasses and also on the white table cloth and walked away. Not once did he acknowledge our anniversary let alone bother to even congratulate us. The restaurant was completely empty which I didn't mind at all but seems as if he could have checked up on us a little more. The oysters were awesome as one of our apps as well as the grilled calamari but one of our main courses was pretty disappointing. I had gotten the king crab legs ($220-MP) while my husband got the rib eye. The steak looked perfectly seared yet when we took a taste, it was extremely chewy and had a rubber feel to it instead of just melting in our mouths as any fancy cut would. Before leaving, we asked for a dessert menu and instead the waiter just verbally told us our options instead of providing a menu for it. We were expecting for him to possibly surprise us with a dessert on the house seeing we chose them to celebrate our big milestone 10 year anniversary but that never happened as a bare minimum like any other lower end restaurants would have done. For being a known fancy restaurant and having such high pricing, I expected better food (steak) and MUCH better service- especially during our 10 year anniversary seeing we had spent well over half a thousand dollars on 2 apps and 2 mains w/ a bottle of wine. Pretty disappointed and highly unlikely to ever return...