La Novita Bakery — Restaurant in Mississauga

We decided to give this bakery a try and get our 10th anniversary cake from them. We placed an order online, ahead of the required time, and despite having the receipts and confirmation in hand, we came in to find that the order was not prepared nor even in their system. We had to wait an extra 30 minutes while they scrambled to get something last minute prepared for us. We had placed an order for an 8 inch cheesecake as the picture showed it topped with chocolate and plenty of fruits (see their website), which not many other places had. What we ended up getting was a FROZEN cake that was nothing short of disappointing. By the time it defrosted, even the sign had sunken in. And for over $30 to top it off! If we had known this was the quality and service we were going to receive, we would have been better off just going to a grocery store. This was for our TENTH anniversary, an occasion which we had looked forward to for some time but this beyond disrespectful experience was a major hamper. What's worse is that the staff lacked genuine care (clearly this isn't the first time this has happened) and were not helpful- there was no offer for a refund or other options, we were simply told to 'file a complaint'. Be forewarned, if you place an order online here, call and double check since they obviously are incapable of doing their work properly. NEVER AGAIN.

Side Note: Their garlic bread was...

I would often visit this bakery multiple times a week on my way back from work - but that stops today. Had the most unfortunate displeasure of dealing with a rude employee. Once in awhile, I would see day-old pizzas in the back fridge for sale that I had multiple times been able to purchase on a discount. Today, I wanted to buy some but a slender girl, with glasses, fair light hair tied in a bun tried to charge me full price. I told her that in the past, I could get them at a discount and if I had to pay full price, I would buy a fresh one at the front, instead. She said they never did that and insinuated that I was a liar. This is 100% not true because my brother would also buy day old's at a discount as well. Not sure if she is new since I seen their postings looking for new employee. I've been visiting since I was a child and often overlook how expensive things are here and buy their goods but this interaction made me realize I don't need their business. I am not coming back.

If the owners care about their clients, they would do something about this and reply here. If there is no response, this should be a clear message on how little they care to everyone here.

Interaction occurred on Thursday December 29, 2022 just...

Best experience I’ve ever had not only ordering a cake (last minute at that!) but also the best looking and tasting Birthday cake I’ve ever ordered!

I had ordered a Birthday cake with an edible image from a different bakery and at the last minute I was told that they weren’t able to fulfil my order ! Desperate and terrified I called La Novita Bakery and I was immediately reassured (amazing customer service and phone etiquette) that they would not only be able to make my Daughters cake with her picture on it but it would also be ready for the day of her party (I called on a Friday or Saturday and needed the cake for Sunday morning !) Sharon is amazing at what she does and she was so kind and patient with me.

I am so grateful to her and the whole team and I can’t wait to order all my Cakes for EVERY occasion from La Novita Bakery from now on !

Side note; The cake not only looked too beautiful to eat— it tasted so good that we couldn’t stop eating it ! Parents asked where we got the cake from and commented on how good it tasted so I was sure to give them all the details, La Novita...