Popeyes Louisiana Kitchen — Restaurant in Mississauga

WORST SERVICE EVER 18TH FEBRUARY 10PM CHECK THE CCTV

Me and my friends came to dine in seeing your Google timing ie, 11:30pm on both Google AND the poster on FRONT DOOR, both of which said that the store was open until 11pm and 11:30pm . However, we had been roaming around from restaurant to restaurant because they were all closing and we were specifically looking for a restaurant to comfortably dine in at. So just to be extra sure, when I walked in, I asked the employee cleaning the lobby, "What time you guys are open till?” and he said 11. It is important that both on google and the poster on the door did not specify that their lobby would be closed for dine in at a certain time, even if they are taking orders after those hours

We began to place our order and this was the first opportunity that they had where they could have told us that they were doing takeouts only but the cashier did not mention anything. We finished placing our order and while we were indecisive, the cashier was not polite and had an attitude when we were just trying to confirm the order. As we are paying, this was another missed opportunity to inform us that they are only doing takeouts. We had taken a seat and while waiting, other customers walked in to place their orders, nothing seemed out of the ordinary. When we received the order he treated us rudely and didn't provide the drink until we asked. When we asked for paper plates to eat in, he said they are closed for dine in and that was the first time he mentioned that they don't dine in after 10pm. It was really cold outside and we were waiting for our ride and on top of that really hungry. So we made sure we didn't make a mess and ate some food until our ride came and the employees switched the lights off at us at 10:20 ish, every single customer was confused and shocked which made it more evident and to my understanding was on PURPOSE.

The guy who took the order told the guy in the lobby to tell us to get out. And also pointed out that one of us was wearing a McDonald's uniform. Yes,one of us works at the food chain, what was the need to point that out. but the pure intention to point this information out was to shame us and intimidate us into leaving. As customer service workers, we know that if we failed to mention any necessary information to the customer, especially during closing hours regarding what is available and what it not, it is our fault for not mentioning and to rectify the mistake. However, these employees insisted that they mentioned the dining area was closed during the order taking process and refused to listen to anything we were saying. Things got hostile when I went up to clear things up with the front counter employee. Whereas all he did was get all defensive and did not even listen. We saw the timing on Google and came here knowing it was open for dine in. When I showed him the timing I saw on Google, he tried to snatch the phone from my hands which is incredibly disrespectful and unnecessary. It’s public information, I wasn’t sure what his intention was but it was malicious. If we knew that dine in was closed, we wouldn't have got food from here at all because all this night, we had to choose to not order from restaurants that were closing their dine-in areas.

Anyways, afterwards the lobby guy kept nagging at us saying he won't provide us napkins (which were missing in the bag) and if we needed it ,we should go and "ask" the guy in the front. So we used the paper roll on the table to wipe the table clean and clear the "non existent mess". The guy in the lobby was equally disrespectful towards us by saying he uses that paper roll to clean toilets and it's not supposed to be used on the table. LIKE MAKE IT MAKE SENSE. IS THIS HOW YOU TRAIN YOUR EMPLOYEES ON GUEST SERVICE. We were kicked out even before 10:30pm in the cold and were waiting for our ride.

It was truly the worst experience ever, we walked out of there and waited in the cold instead while we questioned how these people managed to get customer facing jobs. THANKYOU FOR...

My experience at 55 city centre Drive location at Popeyes location has been nothing less than superlative and the more said the less it would be and surely i can say that the best hospitality and explemified customer service skills that i have recieved from Raman, Param and Saravpreet after coming to popeyes more than 6 months.

These guys are awesome, very helpful, very informative, treat people with respect they catered to the best of my needs in the best possible options that they could have had.

I believe this is the kind of team work helping each other out with all the customer and guests that i saw they dealt with respectfully and polite.

If you are around in square one mall, city centre drive or around mississauga, this is the location i would highly recommend to come and have visit and get your popeyes from them.

The making, quality and freshness was richly felt in my meal, as chicken was juicy, fresh, hot and cooked with perfection that i had this kind of very few experiences and with popeyes being one of the popular in town and country, this would be go to my place to have my popeyes.

Thanks once again Raman, Param and Saravpreet for your hospitality and looking forward to meet...

This is by for one of the worst locations I have ever visited. If you are looking for rude, disrespectful and unhygienic workers, you definitely came to the right place. I arrived at the plaza on a Friday afternoon, and placed an order for a bonafide chicken combo. Despite being a Friday, the store wasn't too busy. There were approximately three customers including myself. All of the employees, the cashier and the staff who were cooking/prepping the food did not bother wearing masks, despite the notion of "flattening the curve." While I was waiting for my order, the employees decided to serve the customer who had lined up behind me, not once, but twice. What happened to the idea of first come first served? I'm assuming that they could have prepared the food in the mater of convenience, but a notice in advance would have been appreciated.

Long story short, don't waste...