The Burger's Priest — Restaurant in Mississauga

Just had one of the worst customer service experience here. My husband called in an order for pick up at 11:58am - as it says on the receipt. I was coming from an appointment, and arrived at 12:16pm and there was a woman with her kids ordering and so I waited my turn in line. After they ordered and paid, I told the cashier that I was there for pick up under my husband's name, she put through the payment and I even gave a 10% tip (for nothing). She didn't say anything after I paid only if I wanted the receipt which thank god I did to document her incompetence as the transaction completed at 12:21pm. I went to the area where you pick up the food but didn't hear my husband's name so I sat down as I'm almost 8 months pregnant. Heard the lady with her kids get their order...okay maybe mine will be next. Nope...the lady after me that ordered gets her name called and at this point I've been waiting for almost 10min. So I went up to another cashier and showed her my receipt and asked what's taking so long for a pick up ordered almost 30min ago. She checks my receipt goes to the kitchen part and grabs a bag that was already ready and gives it to me, I took the bag and receipt back and look at the cashier that cashed me out and asked her, why didn't you just give me my order?! And make me wait?! She just stares at me with a dumb look on her face doesn't even apologize. At this point my patience was done and I just left.

Update: Feb. 22,2022 - The president sent me an email acknowledging the poor customer service I received, apologized and sent an e-gift card, which is greatly appreciated. Here's to hoping that next time, we'll have a...

Rolled in from Chicago for a visit. Thought we'd give Burger's Priest (10 & Eglington) a try after passing it so many times on all of our visits.

Read some really bad reviews but in general, positive reviews.

Food: Is actually a 4.7 star rating. Ordered the classic chicken and Impossible burgers (1 x Single and 1 x Double). The classic chicken had plenty of meat and toppings. The Impossible patties were sufficient in size but could have been a bit larger (like 25% thicker)... but satisfying nonetheless. The sandwiches lacked mayo but that was an easy fix. The poutine which uses vegan gravy was tasty and the fries were legit. Food didn't look exactly like the pictures, but was great nonetheless, for the price.

Service: Canada is not known for excellent customer service (sorry)... but the crew at the Hwy 10 & Eglington liason in Mississauga on Friday at noon were attentive, friendly and quick. They even checked in with us on our experience about a 1/3rd way into our meal. I couldn't ask for anything more! I don't give 5 stars for service anywhere in Canada. Great job BP team.

Atmosphere: The restaurant was tidy and smaller than I thought it would be, but there was enough seating without having to wait. The tables and seats were clean.

Only flaws: the napkins could be a better quality and they could carry Coke products instead of Pepsi.

Overall a great experience. Thanks for not nickel and diming customers.

@Shant M., still...

Tl dr ; Food was great, well priced, staff wasn't very professional. Would go to a different location or maybe not on a Sunday.

Went in on a Sunday afternoon, wasn't very busy. Ordered a High priest, chilli cheese dog, two cookies, salted caramel milkshake, poutine & OG burger. The burgers were great, worth it checking out the High Priest 10/10. Cookies were generic chocolate chip but good regardless. The Poutine wasn't anything special but still tasty. Milkshake was great as well! The hot dog was decent, however there was no chilli in it. I took the meal to go so I couldn't check everything. Checked my receipt & it said chilli cheese dog. ¯(ツ)/¯ oh well

However while waiting for my order, a staff member (not working) came in & ordered food. The staff member attending the grill came in to the cash area & began chit chatting with the off duty team member. The team member making the food had an air pod in one ear, the off duty member asked about it, the on duty team member replied " I know I shouldn't have it in, but its Sunday". The team members chit chatted a bit more, my order was ready & they almost forgot the milkshake, almost. The cashier just forgot that I ordered it even though it wasn't busy at all.

Still worth checking out, if you want great burgers, for a good price check it out! Staff weren't on their A game that day, that's it. I'd still go again but maybe a different day or a...