Classic Burger — Restaurant in Moncton

Great burgers, fries, and onion rings here - but the service needs improvement. To the owner: our server was very good (he was personable, attentive, and considerate), but my issue is with the way the food service is managed.

I was visiting from Toronto with my 4 year old son, and was excited to find this spot; I had to try this 'classic burger' with a pint. The restaurant didn't appear to be too busy with many open tables, and we were promptly seated.

We placed our order around 12:45pm, and shortly after ordering we noticed a party of 6 was seated adjacent to us.

Now, I'm perfectly OK with waiting upwards of 45 minutes for great food. I understand that this is not a fast food restaurant, and I was prepared to wait for a perfect burger. However, I was disappointed that our server was unable to provide any crayons or anything for my toddler to play with to keep him occupied during our long wait - this despite the website listing Classic Burger as 'good for kids'.

By 1:35pm, we were shocked to see the party of 6 beside us (who arrived nearly 15 minutes after we did, and after we placed our order), were all served their food. Meanwhile, my 4-year old is starting to lose his mind with boredom. It appeared the manager on duty was helping serve this table, and I was further disappointed that she didn't bother to come to our table to explain why our order was taking longer than the table beside us. This would have made a big difference, but she turned her back to our table and walked away, ignoring us.

At 1:40pm, nearly an hour after we ordered, our food finally arrived. As I stated above, it was great. (I gave 4/5 stars instead of 5/5 because one of our burgers came absolutely dripping with mustard which had to be scrapped off). Again, I would have been fine waiting for a great burger, but for a table of 6 adults to be served before a table with a toddler - who had been waiting much longer - is not acceptable. I won't return here on...

We ordered for almost 200$ and not only did it take 3 hours to get our food but half was raw the other was burned.

Placed an order at 11:30 and received it at roughly 12:15 to réalise they sent us the wrong one. After calling the restaurant they swiftly apologized and advised they would send us the appropriate order . We were still happy at this point since we order at this place usually and normally get good service and food. Sadly that all ended today. After over an hour I called the restaurant to get an update which they then advised me they were waiting for a cab driver. After another hour and half I was advised by the receptionist that a cab driver was waiting. The shock of the day continued when the driver advised me I had to pay 25$ for the delivery which at this point I didn’t argue since I had 10 people waiting roughly 3 hours for their food at this point.

We called the restaurant to register a complaint that not only had they not given my number or name to the driver but that we had to pay for the cab! They again apologized and they stated they would credit us for the food and bring the money at work. We then advised we are only in the office until 4 which they advised they would be able to make it prior that.

Of course at 4PM no one had shown up and we had to call again. At this point they changed and decided we had to call the delivery service to claim a refund from them.

Luckily this had a great spin that the service I received from SkipTheDishes was great and they agreed to refund for this horrible experience. I’m still out the 25$ I paid for the driver which at this point I don’t really care.

I’ve never had to return food or write this type of review in my life and to do so for a place we ordered from bi-weekly is quite sad. I from now on will not be returning to...

Review update September 2024: This is my 6th year visiting Moncton/Dieppe on business and my 4th year visiting Classic Burger. I usually come twice per visit. This time, I only came once. The food has gone downhill as far taste and quality go. The fried pickle breading was very gritty, like grits were used for the batter. They weren't bad, but they were better cold as a snack a few days later, probably because the pickle juices had time to soften the grits. My burger and fries arrived while I was chewing my first bite of pickle. The premium burger was supposed to have arugula on it, but the 3 sad whisps of greens looked like what was left after the salad bar was packed up. But what I found truly shocking was the $1.25 charge for the tiny cup of mayo for my fries. I honestly don't remember if I received it or not, but I'm writing this review a week after the fact now that I have time. Service has always been very slow here, even with the restaurant only 1/3 full. It was exceptionally slow on this particular night and it took a bit for my server to notice that I'd been sitting for a while. I had a book and generally don't mind, but it felt a bit ridiculous this time. Maybe I would have been less disappointed if I had ordered poutine on my first visit this time. But the mayo charge definitely inspired me not to return for a second meal this year. The picture of my receipt is included. Unfortunately, I was too jetlagged to remember to get food photos.

Original five-star 2021 review: I went here for gluten-free poutine as recommended by the Find Me Gluten Free app. I came in, ordered the knowledgeable and friendly staff, and had my poutine in about 10 minutes to take back to the hotel. It was SO GOOD. And it was definitely gluten-free and celiac safe. I'm definitely going back the next time...