Palette Rooftop Bar — Restaurant in Moncton

Was looking forward to sitting on the rooftop and enjoying a few drinks and some appetizers, but it was almost impossible to get any service. Waited to be seated for around ten+ mins before anyone came up to us, then waited another 15-20 at the table to be hurriedly asked if we knew what we wanted. Ordered a single drink and watched other tables to see what they were ordering and eating, and to get a vibe on the place. Quite a few tables were empty with glasses or plates from previous groups, and occupied tables seemed to be waiting for new drinks or service. Unfortunately, service felt like an afterthought and tables seemed forgotten. Server was apologetic about the wait and nice etc, and it was sort of busy….but maybe there should be more staff? Patio was 3/4 full and the inside area was empty. I can only assume it gets busier as the summer goes on and the weather stays beautiful… Didn’t bother ordering any food as it seemed to take quite a while to arrive for other tables, and it had taken almost 35mins to get the first round. It is definitely a lovely location, especially closer to sunset. For a single drink, this is a perfect spot. However, service just doesn’t make the price tag or the...

Not my normal kind of spot, if you’re looking for a place to catch up with friends and family with great drinks and food it’s well worth it. The music is loud at first but once you settle into the atmosphere it works really nice to give privacy to individual conversations while giving great vibes to relax to. Mel is the floor manager and made a point to go to different tables and our own to make sure we were happy with our experience and made a conscious effort to make sure that every patron was enjoying their experience. The servers are attentive and on the ball when it comes to orders and customers. The food and drinks were timely and absolutely delicious I majorly recommend the cauliflower for two people for vegetarian dishes and the braised beef for something meatier, the balance on both dishes is incredible. The drinks were incredible and novel for someone who doesn’t go out very often, every drink I tried was exactly what it said on the tin, very well balanced and crafted cocktails with various choices for all palettes, haha, I enjoyed everything I tried and we rammed through the menu between 4 people. Come here to enjoy a lively atmosphere and great food and drinks paired with...

It was a busy night so we put our names on the list, and us and a couple who came before us were told it would be about a 30 minute wait. So we stayed in the area and waited for the call.

1 hour later no call. Then we see a group of 5 that came after us. We saw a member of this group talk with the hostess as if they were friends. In the elevator down they were talking about how they were sure they would get in because they knew that girl. Sure enough, we’re sitting down waiting and we see that group of 5 gets let in before us and the other couple. Still, another hour after that (we’d already gone home anyways) we received no call.

1. Make it clear on your website that you need to call ahead to make a reservation.

2. It’s unprofessional and rude to give special treatment to friends of employees.

3. Don’t say it’s going to be about a 30 minute wait when you don’t even call people on the list...