Boston Pizza — Restaurant in Montreal

Friday evening, got a table on the patio, music was WAY too loud. The manager came over to greet us. He had sauce on the corner of his mouth. Lol We asked if the music could be turned down just a notch. He kind of nodded and walked away. Nothing changed. Our server was obviously new, we ordered a large ham and cheddar pizza. ( 2 ingrédients....) A diet Pepsi and am Aperol spritz. I was served a regular Pepsi. When i the pizza came, there was no ham, how can you mess up a 2 ingredient pizza? We also had no plates or cutlery. Fine Called server over and told her they forgot the ham.... She said " omg I'm so sorry".. . And just stood there. I waited... And finally said "can you bring us the correct order please?". She left with our pizza and came back 5 minutes later with THE SAME PIZZA, that they threw some ham onto and reheated!!! Ok. Fine. We ate it anyway as we had already waited far too long and didn't want to wait longer. As we were leaving I stopped and spoke to the manager, still with sauce on his face, who happened to be talking with the owner of this franchise, and told him that it wasn't really a good business practice to re-serve the same pizza and pretend it's a new one. They both pretended to be surprised that this happened, but offered nothing other than " sorry, it will not happen again". Well NO it will not happen again, because I'm never seeing for I'm this place again. Won't be going back. I am fine with you messing up an order, but do the right thing and fix it. A reheated pizza is not what I paid for. Sort your staff out and stop trying to cut corners to save money. Time for a change in management guys. And to BOSTON PIZZA, your reputation gets sullied when a franchise behaves this way. Customers do not see it as an isolated store front seperate from your brand.

So Boston pizza resided with their canned response. Saying they value my comments and to go to a kink to fill out a survey. But you need your receipt to do this. Sorry. I've already given you my feedback. People only typically write reviews when service is either exceptional, or terrible. Take what they say seriously, bit don't make them jump through hoops to hear back from you. Lose the canned response and deal with...

On this day, My daughter had spent time with her grandfather (my dad) and her aunt (my sister) for lunch at this location.

My daughter requested a glass of pepsi which was served to her but afterwards my dad asked the lady who was serving them another cup since my daughter who is 10 years old was NOT ABLE to finish it all. The whole intention of requesting another cup was so my dad can have half of the soda.

The server declined my fathers request and gave my dad a very poor excuse to why she was not handing my dad another cup.

A cup... your not going to provide an extra cup for a client thats paying for their lunch? I dont get it.

My father was very disappointed. Ive been a server before and never in my life have I ever declined a customers request to have an extra cup or whatever it is.

Not only do I find it disappointing this had to happend to my family but this was very disrespectful.

Although my father spoke to the manager after the incident and the manager of this location requested to look for him if we do decide to dine in again at their location...For what exactly? For a dinner discount? To pretend and show afterwards that you guys care about your customers when ' courtesy ' should be the the first thing you should teach every employee. (Technically everyone who is hired at any job should know this already )

The fact that you guys arent always busy, the least you can do is give your clients a decent "customer service" experience.

I hope this does not happen to anyone else.

And to the management : I hope you give that lady a proper sit down conversation

This could of happend to anyone and sadly it just so happends the lady chose the wrong person to do that to.

You were very lucky that my father was there to handle that situation because that scenario would of been completely different if...

Prices: A bit high depending on what you get, but you can find deals or go on deal nights. Check their website and sign up to newsletter for coupon deals!

Service: We received very good (in english) service, with no problems. Wait was a little on the long side, but we did go at supper time so that's to be expected and it wasn't so long that I wouldn't go again.

Decor: As expected from a Sports Bar, lots of big TV's and a smaller one showing kids stuff, a bar, booths and other tables in the 'dining' section. Good condition and everything seemed clean and not messy.

Food: I enjoyed it, everything was fresh and well-made. There are lots of options for picky eaters (they have regular fries) and many share style dishes too. Would recommend the 3-cheese bread. Sadly, they got rid of their best dessert (Boston Piescraper) so for chocolate lovers who don't like nuts there is only the 'Panookie' options, a chocolate chip cookie. It's definitely nice for a treat, but their prices mean you can't go as often as you'd like. Nice, big serving sizes that you can take home (starters are smaller, but mains are good size).

Fries were very good and crispy and the perfect golden colour.

Accessibility: Wheelchair accessible (no stairs that I saw, flat and roomy). Menu is available online. If you have anxiety or other issues, recommend coming at a non-busy time and asking for a booth.

Overall, I liked it and would definitely dine in again. Bring back Boston...