Café Van Houtte — Restaurant in Montreal

I've been coming here for years whenever I arrive into Montreal's Central bus station by bus connecting to the Metro. The quality of the food is consistent and very good (the chicken wrap and the french lentil cranberry salad are my favorites). I think the meal combo they do with the coffee is a pretty good deal and they used to offer a discount for students. The staff here are very hard-working but very efficient and kind to customers. Very impressive considering they work in such a dingy dark environment (because the coffee shop is located in the basement of the subway station). The cafe itself is very well maintained despite the dark and gloomy...

I never leave reviews but I have to this time. Every time I've come here, the staff has been rude and slow, but this time took the cake for most unfathomable experience I've had at a cafe. I asked for iced black tea, and they gave Me a glass of water and ice and stuck a dry tea bag on top of it. I complained and tried to explain that this is not how to make tea (obviously) because it needs to steep in hot water first, and they looked at me like i wasn't making any sense. I had to walk them through the whole thing and they still didn't understand. Does this place offer any training to their...

My boyfriend and I used the passeport Barista to get 2 lattes this Sunday night. We paid for the two passeports. The person at the counter said that she would see what she could do. It’s not a favour what they are doing by giving us the lattes. On top of that we received a small latte and a medium latte without being asked. When my boyfriend asked the barista why the different formats there’s was no clear explanation. The day before we went to the Van Houtte at Palais de congrès and the service was excellent....