Copper Branch — Restaurant in Montreal

TERRIBLE SERVICE. employees don't care about the service quality. They are all robots just doing their work. After spending $40 on supper for me and my husband, we wanted a coffee. Waited 15 minutes for a coffee to go, and was then served a cup without a cover. They have no covers left. WHAT? and you couldn't tell me this before you just made me wait 15 minutes for a coffee. That coffee sat their from the moment I ordered it, he made it and then it sat there while he served 5 other customers and prepared their food, the coffee just sat there with no cover for 15 minutes. Then when I asked for a cover, and was told there was no covers he attempted to put the coffee in a soup container with a cover. SERIOUSLY? Must be a very stupid manager and owner to hire employees like this. This is the type of employee that ruins a business, especially a...

We've ordered twice for pickup here and both times our orders were delayed or wrong. Today we ordered a ultimate breakfast skillet but an ultimate breakfast bagel was packed. Mistakes are fine but I went back in to let the staff know behind the counter but they insisted it was right.

I had to resort to loading the website and showing pictures. It took about 5 mins of explaining what we ordered vs what they delivered to have our order rectified. Finally I left with the right order to find out it had been served with rice and sweet potato which isn't what a breakfast skillet is supposed to have. See attached photo.

I didn't bother to go back in at this point

We love the food here, it's healthful, delicious and sustainable. But this has been a really bad experience and they made no concessions as a...

We first ordered food for four persons at this Copper Branch on Foodora. The order was placed and charged on my credit card. Few minutes later, I receive a text message saying that my order is cancelled because the Copper Branch was closed (it was a sunday night around 8pm). We decided to go directly there to order instead. When we got there: 1- It wasn’t closed 2- They told me that they cancelled my order because they were short staff and received too many orders. They didn’t seem busy at all. They didn’t even apology for cancelling my order. 3- There was a Foodora guy that came to pick up food from Copper Branch, so why did they even cancel our order 4- They were missing lots of ingredients: no fries, no konjac noodles, no brownies, no...