Ho Lee Chix — Restaurant in Montreal

EDIT - Changed rating to 4 stars after an eventual refund following the original review - otherwise, here's the original review: Some tasty item but frequent order issues (and no refund/assistance) ⭐⭐⚫⚫⚫

The kimchi fries are delicious but the chicken is quite flavourless unless drowned in the sauces. Terrible (order) service.

I used to love this place but after 2 consecutive incomplete online orders (and NO REFUNDS or ways to fix the issues) I can't give more than 2 stars. Both times I contacted the restaurant as I used the online order platform (non Doordash or Uber Eats) and they said they'd refund through the service or whatever, but I never had any refund or adjustments. That's about 27$ lost (every time it was the amount of Kimchi Fries I ordered - one time I was missing 1 of 2 kimchi fries, the second time, 2 of 3 kimchi fries, which are 9$)

Eat at the restaurant and stay away from online ordering as they don't follow your order and you'll lose money.

Had the frequent issues been resolved adequately, the experience and appreciation would've been much better, but due to consistent issues and no resolution, it deserves 2 stars out of 5 at...

This is only relevant to the vegan chicken. I haven't tried any of the other items. From the pictures I assumed the vegan chicken would be breaded and fried just like the photos of the regular chicken sandwiches. I ordered 6 vegan chicken pieces and a vegan chicken sandwich. To my disappointment they weren't fried or had a crispy skin, they were in fact stiff and difficult to chew through as though they had been frozen and re-heated. I checked their instagram and their photos of their vegan chicken look nothing like what I received. I was expecting something like the buffalo wings from copper branch except fried and these were like rock solid nuggets.

It's rare that there are vegan options on the menu so I will give them props for that, but the whole construction of it seemed like an after thought. It's mostly stiff bread and the "meat" of it is very little. It's not fresh and the exterior isn't fried or crispy. There are better vegan...

Use to be good but very inconsistent except for the fact that the quality goes down every time I order.

I am done with ordering from them after last time. I ordered 2 vegan bowls they did not even come their vegan chicken instead they came with tofu cubes, barley any veg and sauce. Maybe they ran out of vegan chicken at the time but even if that's the case they should notify customers before sending out a different product. At over 60$ for two bowls after taxes and tip this is a lot to charge for a item that may or may not come as you expect. Better off ordering at any cheaper Chinese restaurant.

Their photos also show this item with noodles it has not come with noodles for a long time, the quality and diversity of vegetables that comes with their bowl has also gone down since...