Restaurant Boustan — Restaurant in Montreal

I ordered Rice with mix platter over the phone. Picked up and came home to eat the supper. I was utter disappointed and I am writing you with displeasure. The Rice was spoiled and it was giving a bad taste and smell. I couldn't eat my supper & went to the restaurant right away with the platter. The girl who served me Camilia was rude and didn't want to accept the food was spoilt. She tried her best to convince me saying the food was in good condition. She never tried to give me a replacement. She called her manager over the phone & said for me to come tomorrow. What am I going to eat tonight ?. She didn't care about my situation. I lost a meal and money. I advice whoever read this , its a horrible place to go, I never advice anyone going there to eat their rotten food. Its BAD BAD BAD. I am surprised to see so many good reviews. Did they really eat their food???

Edit: Met the manager today & he accepted the mistake &...

Went in today with a smaller apetite than usual and requested a kids menu... I understand that this may only be available for kids however I did not appreciate the employee straight up lying to my face saying they did not have cookies for the combo. I then asked for the meal without the combo and to be charged the same price and the employee fumbled to tell me No..

I then proceeded to place an order through uber eats and magically the cookies are in stock and its clearly available.. It is not complicated to tell customers its simply available for kids rather than making me waste my time and effort and cutting 30% of your sales in fees to uber.

Please dont insult my intelligence and be straight with your customers, we are much more understanding to the truth...

I ordered the Byblos bowl because it comes with beets and mushrooms and pilaf rice which I love, but when I received my bowl, there were no beets or mushrooms and no rice!!!!!! I asked the employee if they had forgotten to add these in my bowl and they said those toppings were unavailable! They should have told me this when I ordered and offered a replacement, I am totally dissapointed by this lack of customer service. There were no customers other than me so it's not like they were swamped. I purchased a byblos bowl but was given a bowl with salade, potatoes and beef. No rice, no beets, no mushrooms. How ridiculous to not tell me anything and hand me my food in a bag that was not what I had ordered because they ran out of the main...