Sushi Shop — Restaurant in Montreal

so terrible service , i just made a take out order last week . The old women,maybe owner or manager, she gave me really a bad service , awful and disrespectful. I understand with the current Covid environment, people make orders from ubereat or by phone , i know it is busy but she is keeping skip my order and do others small orders , keep people make order, omg, i already asked her how long gonna take, 20-30 min ,if more longer than that, i would not order it. i was standing in the store, i dont see she make my order and keeping take orders . IN THE END ,ONE HOUR , SHE MADE MY ROLLS IN 5 MINS . REALLY BAD SUSHI I GOT. it is really a bad management. i ordered AT LEAST twice by week for sushi shop . that

I recently dined at this Sushi Shop, a company I’ve always admired since its founding in 2000. Supporting local businesses is something I value deeply, and I’ve always been fond of Sushi Shop’s creative take on Japanese cuisine. The food, as always, did not disappoint.

However, my recent experience was overshadowed by poor service. The older lady serving had a very dry demeanor, showing little to no understanding or care for customer needs. Her attitude was not only unwelcoming but quite frustrating, which took away from the overall experience.

While I continue to appreciate the great food and proudly support this local gem, I hope the management addresses the issue with service, as it significantly impacts the otherwise excellent reputation of this...

Ordered ahead and picked up food this morning on Sunday July 5 and the service was awful and disrespectful. I understand and completely emphasize with the current Covid environment and I am happy to accommodate for the safety of the restaurant and return in kind and generosity many times over. However the young man was not cordial, not polite, and needs a lesson in customer service. There are tables blocking the entrance so I respectfully asked as I was there to pick up an order. He responded rudely and impatiently to move the tables and come to the cash. I am so disappointed with the reception...