Tim Hortons — Restaurant in Montreal

Came here tonight to get a snack and get change for the bus. Told the cashier that I am giving him extra for bus change then HE DIDNT GIVE ME BACK ALL MY CHANGE EVEN THOUGH I NEEDED IT TO GET HOME. Told him that I had given him 2 $5 bills not one and if their not sure to count the cash register to see if there’s extra (although he should have counted when I gave it to him). But he said that was too hard. Told him to check the camaras went to the back and said he can’t. In the end HE HUMILIATED ME by offering me money from the cash and saying the HE is paying for ME. i am not a a beggar, I was not dying for an extra $5, I just needed enough to get home. This made me angry so without taking it I stormed out and walked home in the dark as a woman which was about an hour away. When I called them to ask for their managers number so that I could complain apparently the man who humiliated me WAS THE MANAGER. So I asked for the number of the owner of the Tim Hortons or even another supervisor THEY TOLD ME THEY DIDNT HAVE IT. then I said why don’t u what if there was an emergency. THEN THEY SAID SAID THEY CANT GUVE IT TO ME. Terrible terrible service employees should be trained on what to do if a customer says they did not get the right amount of change. If anyone sees this from Tim Hortans please contact me through this so that there can be consequences for the actions of...

Incompetency running in every Tim Hortons/McDonald's now. You guys need to pay these people more and actually train them properly or hire competent workers, it's filled with illiterate, incompetent workers.

I understand some of them don't speak French or English properly but they should understand basics or at least try to understand when people speak to them, they are rude, they downright get frustrated or ignore everything being said to them.

No sane person would work in places like these unless they are starting out or they don't have other options.

They can't even properly wrap a wrap lol 😂 I bought 2 worker's wraps, the eggs and sausages werent cut in half to evenly fill out the wrap, instead the eggs and sausages all ended up in the bottom of the wrap... this isn't rocket science 😂

Ridiculous, they also never fail to mess up orders, I make sure to repeat myself 3-4 times to make sure. Permanent PTSD 😭

Something needs to be done.

This review will probably go unheard or unnoticed but I did...

The employee by the name of Firas and his manager are the most disrespectful human beings I've met in my life. My mother, older Sister, and younger sister walked in asking for an iced caramel coffee. He got the order wrong and she asked for a refund and when we returned the coffee he said there was coffee missing from the cup (the tiniest bit of coffee it was less than an inch) and he said we can’t return it because she drank from the cup. It was his fault for messing up the order and he blamed it on us. HE YELLED AT MY SISTER AND TOLD HER TO GO TO THE BATHROOM AND VOMIT OUT THE COFFEE FOR A FULL REFUND! Personally whenever someone gets my order wrong I don't mind and I end up drinking the coffee anyway with a smile, but telling someone to vomit out what they drank is the most disgusting behavior ever. Don't ever speak to my sister or anyone else like that again, you are lucky that a review...