KFC — Restaurant in Nanaimo

Terrible Not all items available for online ordering. Wanted large popcorn chicken - couldn't order it. Ordered at 4:45pm.  Email said order would be ready by 5:02pm. It's 5:42pm and I'm still standing here waiting. Someone asked if I'd been served.  I said I ordered online.  No further contact for 20mins when I asked them about my order... keep in mind this is mow total 40mins since ordering.  They said they didn't know they had an online order. Offered me more food.  Don't need more food, need the food I ordered.  Got a credit for 6 pieces of chicken on future visit. Then got told it would still be 20 more minutes.  Unacceptable!  It has now been an hour since ordering.  I still don't have my food. I'm told 6 pieces future credit or refund Order wait... only options.  Again unacceptable. Restaurant is so dirty! Standing here waiting for food in smell of nasty old pop npt cleaned machine.  Straw wrapper piles.  Watched another customer have to ask to have his table cleaned to sit despite lobby not busy. This is the 3rd time I've tried online order.  3rd time, same issue.  Thought given it's been a while, things would be better.  Why do online ordering if ypure not going to check. Ok, were at 1hr and a few mins now and got offered a pop... dont want pop.  Want my food.  Kids waiting at home for food... will be over an hour late getting home now due to this. Im watching order after orderngo out through drive-thru... This is incredibly awful!!!! I used to manage a restaurant, I would retrain my staff and make them aware of expectations... then fire my staff and start fresh if this was the standard they maintained.  Unreal! It's like a fast food restaurant didn't know they were going to have customers at supper time on a Friday. And yes, it's now 5:52pm and im still waiting... Ewe, just saw inside the bathroom.. blagh, so gross!!!! It is now 5:54pm... I'm getting my food. Just heard another customer ask their partner if they should go ask for a cloth and clean the table themselves- again, still only a couple people in the lobby.... just no one cleaning...

Wish I had read the reviews before going here but honestly who ever thinks of needing a review for a fast food restaurant. How has this rude grease with a side of green slop pit not lost its franchise?? Or is it actually like a poorly managed Los Pollos Hermano?

The decent decor is suspiciously empty but your food explains it all and the service is the slimy snot on top. We had a bucket of greasy chicken & had to go to the counter to ask for some serviettes. The server snapped that he asked if we wanted napkins when we picked up the order and apparently we replied no. So?? We just wanted napkins. Not looking to get reprimanded for our poor ordering skills and not looking for a fight.

The green slop with mush glom is what they call coleslaw. And the $7 tray of cold dry leftover fries rehydrated with lukewarm gravy and topped with cold hard white substance, poutine, was food unsafe cool. When I returned to the counter to ask that they heat it up, they refused, claiming that it had been touched so wouldn’t be food safe. I asked for a fresh hot replacement. He refused, saying it was hot when he handed it to us. We had waited over 20 minutes for the chicken but they said they’d give us our coleslaw and fries while we waited for the chicken. My fellow diner, thinking we’d be eating right away took his insulin and couldn’t really wait through a dispute over cold gravy slop. So we accepted the concession, a small container of warm brown goo to pour over the cold “poutine.”

Before leaving, I asked to speak to the manager who then argued that “We always ask if you want napkins. Do you want a replacement for your poutine?” Arguing continued with her. We had out chance to get napkins and we didn’t take advantage when we had a chance.

This place isn’t where you go for comfort food. It’s crazy making central with a side of anxiety stomach ache. I’m astounded that they haven’t lost the franchise. Or been shut down by...

I placed an order on-line at 2:30 p.m. requesting delivery at 5:30 p.m. I tried to use my credit card and when I submitted it for process I assumed it went though. I then received an e-mail confirming my order and at the bottom it said that I had to pay cash. I went into my credit card to check and see if it had be authorized or processed and it did not show up which tells me that they are having a problems with credit card processing at their end. No problem, I had cash. I called at 5:40 p.m. as I was still waiting outside and no one had come. KFC said it had left the store. The delivery guy rolled up at 5:58 p.m. and I told him I was angry that there was no excuse for it to be so late and his excuse was that I was paying cash. Excuse me but what does that have to do with your bad planning. This food was for a birthday party and that is why I specifically requested a time. The food was COLD AND the salad containers were not even full. You bet I submitted the survey and the auto reply says “have a free popcorn chicken on us” PRESS THE BUTTON TO ACCEPT OUR APOLOGY. Not bloody likely. I spent $50 and I get a popcorn chicken. More than disappointed and insulted. The chicken was dark and not golden brown and tasted bland. It did not have the proper breading that is famous for Kentucky fried chicken. I could have picked up a couple of Save-On rotisserie chickens because it would have tasted better. So disappointed and never going back. TOTAL BIRTHDAY BUST. The kicker - one of my guests was once a KFC assistant Manager and she was embarrassed and disgusted with...