241 Pizza — Restaurant in North Bay

When we first moved here 5 years ago, this was our go to spot as it was always a good experience both customer service wise and the food itself. Couple years ago 4 times in a row ordering pizza there was always a mistake and I'd bring it up, they would apologize or remake it. The last time they messed up was an ignorant worker that day and cursed at me saying the owner said we should be refusing to serve me from here on out. That day I decided to take my business else where, Pizza Pizza, Domino's, Milanos, or Dr. Pizza

Few months ago we ordered from here and it was like it use to be, good customer service, good food, and things seemed like they were going to be well and I'd come back to this place until 5 minutes ago. Called to place an order for delivery and was told that there's a note on my account that I should be refuses service and if I complained again, they wouldn't do anything about it and would refuse me for any future orders.

So because of someone's incompetence of making a simple pizza and me trying to BETTER a place by letting them know of things that were wrong so they don't remake the same mistakes in the future, the owner has told his staff to NOT serve me.

Everyone, save your money. Milanos is double the Pizza for the same price if not cheaper, Pizza Pizza down the street is INCREDIBLE and has never ever made a mistake, Domino's is great with their buy one get one deals or half off pizzas, and Dr. Pizza is also always a fantastic choice.

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Couple weeks ago I did an online order, was told it would be ready in 10-15 minutes. Showed up at the 15 minute mark and NOBODY had any idea an order was placed. They were all sitting and chatting in the back with music blared. I stood in the lobby for 5 minutes before anyone noticed me AND THEN another 22 minutes for them to get through the other orders they forgot about...

Last few times I have ordered here the pizza is not cooked well done as ordered and not cut as per instructed in my order. Also last two deliveries were 20-25 minutes past the time the online order said it would be delivered. Almost an hour and a half for a single pizza delivery. The pizza was barely lukewarm. When I called customer service to inform them of the issues their response was to have the store remake the pizza or issue a credit. However if you choose the credit it is only for half the value of the menu price. Nothing towards the taxes paid or the delivery. This store has steadily gotten worse with not just the food quality but also their service.

Before you tell me to contact you through your feedback form, I tried several times, it doesn’t work. If you want to offer a better solution other than a credit of less than 50% you can email me. You can get it from my online order...

my son is autistic and will only pizza handful of other things. And will only eat from two for one I've even gone to the point where I've gotten pizza from the company and put it in a 241 box to try to see if you need it not a chance he knows the difference and so do I. Their pizza is top notch always fresh always hot and most importantly always on time from confirmation of order sent to my email to pizza at my door 29 minutes now I don't live anywhere near there I live near Premier road so that's saying something. And not only that their staff do try to get to know their customers a few times I accidentally added extra sauce on the pizza and when my order came up, they recognized the address and change it for me. Without me asking them to cause I had no clue I did it in the first place.if they had not done that my son would have never eaten it it'll be money down the drain so thank...