Kung Fu Tea on Dundas (Oakville) — Restaurant in Oakville

Update:

Changing to 1 star. I’ve visited this location several times, and each time my tea is diluted with only milk—no tea at all. Despite mentioning this in my first review, it seems that quality, correct drink proportions, and fast service are not priorities for this location. The inconsistency and slow service here are truly disappointing, especially compared to their Mississauga store, which does an amazing job mixing the tea and preparing the drinks.

The diluted milk tea (without tea, it’s just milk and ice) does not represent authentic bubble tea. I’ve contacted corporate customer support and hope they can improve the quality and service. It’s frustrating to get a diluted drink with only milk after a long wait.

Original review has 3 stars -

Pearls are fresh and chewy. However the wait time was long and it seems that the store does not have the capacity to serve during a busy night. We had to wait 5 minutes to order (1 person in front of us), the staff then proceeded to make the drinks after taking the person’s order (in front of us), leaving us standing and waiting instead of acknowledging us. Would appreciate more communication and courtesy. The drinks took around 10 minutes to serve. The Jinquan Oolong milk tea was too milky and it lacks the depth of the tea (as shown in the picture, barely any tea color). They need to measure the portions better as I remember the Mississauga store made it really well. Overall not bad given it’s...

I generally love Kung Fu Tea and it generally impresses with its diverse menu and the quality of its beverages. However, when i visited this location today, i ordered 2 cold drinks and they served both in 2 black paper cup. This presentation significantly detracts from the overall experience, as one of the joys of enjoying bubble tea lies in the visual appeal of the drink. The vibrant colors, the texture and color of the toppings , and the layering of the ingredients contribute as much to the enjoyment as the taste itself.

I l find myself pretty disappointed by the inability to appreciate the aesthetic aspect of their drink, a sentiment that can overshadow the otherwise satisfactory quality of the beverages. Usually I like to post a picture on my IG or FB as a story, but looking at 2 black cups is not very appealing. Even more disappointingly, I specifically asked them to change to transparent cups, but they refused saying that its only for cheese foam drinks. I think they may have too many paper cup (which supposed to be used for hot drinks) so they need to get rid of them, but the customer service should definitely be better.

Overall, while Kung Fu Tea stands strong on the taste and quality front, a reconsideration of their choice of serving cups could elevate the customer experience by aligning with the visual expectations that bubble tea lovers have...

We're ecstatic that the popular Taiwanese bubbletea chain finally has a home in Oakville! This spot has been one of our go-to spots for bubbletea because of their consistently high quality and varied drinks, and the Oakville location is no exception. Newly opened, the store is clean, well-lit, and has a modern and sleek design. They offer a good selection of interesting drinks - from lattes, to bubbletea, to fresh fruit teas, and even the nostalgic bubble (egg) waffles desserts. We have really loved everything we've tried here. The customer service is top notch - if you're a first-timer for bubbletea or if even you're a boba connoisseur but still unsure what to get, the staff can guide you with their drink recommendations (including customizing sugar levels for the health-conscious folks)! Overall, this is a warmly welcomed addition to Oakville and we'll definitely be...