Spoon & Fork Plus — Restaurant in Oakville

If I could give a 0 I would. My friends and I had gone at this location last year for a Christmas party so we decided to hold this years celebration there as well. We had also made a reservation. It started off with an unpleasant waitress that was clearly not pleased to serve us. She looked annoyed when we put in our orders. Normally the portions are small but they were very small this time, but found it odd when she said we would be "sampling" food this evening. Food was very slow to arrive. When we ordered again the look on her face was one of disdain, impatience and rolling of her eyes, at some point she wouldn't even write down what we ordered. Throughout the evening we remembered what we ordered and most items were not delivered to our table.

This waitress named "Sandy" (which I doubt is her real name) came and asked "what flavour of ice cream would we want?" While we were still eating. We were all dumb founded because we had still ordered food. She never introduced herself at the beginning, she never asked how the food was, and she never asked if we were ready for dessert. Once she delivered the ice cream she gave us our bills. We hadn't even begun eating the ice cream and she came over with the debit machine for payment of our meal! One of my friends that was clearly annoyed said "can you come back after we finish our ice cream?" Rude! Did she want us out that bad? The biggest joke was when we were eating our ice cream another dish had come to the table! We all busted out laughing. We then told her to bring forks for the food that arrived.

She was so rude and clearly my friends and I had a very nasty experience and felt that we were not welcomed there at all to the point that she was rushing us out. Needless to say she didnt get a tip.

My friends and I are all of Caribbean descent and I strongly believed that the treatment that we received was a direct result of that. So dissappointed and appauled at the lack of customer service and respect given to my friends and I.

Horrible, mean and rude customer service, definitely will not be going back there again. As a side note we have been to another Spoon and Fork location and was very pleasant. This location is closer so we decided to go there. Never again at this location at Dundas in Oakville. Shameful and...

I'm beyond disappointed to write this review as I used to frequent this place very often and loved coming here when food and service was at the quality you're paying for, but after my most recent visit with service feeling worse than transactional and food being subpar at most, I will be no longer returning or supporting them.

I was appalled by their disgusting practices when they coerced me into leaving a tip for a party of two, despite no such requirement being mentioned anywhere. What's ironic is that I'm someone who always tips generously. However, the service I received on this occasion was far from satisfactory, making it an experience that didn't warrant even a single extra dollar on top of their already overpriced all-you-can-eat pricing.

I entered with a coupon offering a $50 discount on a $100 purchase, yet nowhere on the coupon was there a mention of a mandatory 15% gratuity, a policy stated only for parties of more than 6 on the menu. There was no indication, especially for parties of 2. Their service was so lacking that they didn't even deserve a single dollar of gratuity.

The final bill fell short by almost $17 compared to the regular price, offering no genuine savings. I felt utterly disappointed, as I believed I was making a cost-effective choice, only to realize I had been misled by being coerced into leaving gratuity.

Our recent visit to this once-excellent establishment was marred by a shocking decline in both service and quality. The server displayed a complete lack of professionalism and courtesy, ignoring us and exhibiting a dismissive attitude throughout our meal. It's disheartening to witness the downfall of a place that was once synonymous with perfection, now tarnished by its newfound popularity. The deterioration in service, coupled with misleading coupons, forced gratuity, and an overall lack of care for customer feedback, has transformed what was once a delightful dining experience into a regrettable one. The management's apparent indifference to customer concerns only adds to the disappointment, underscoring a distressing lack of commitment to maintaining the standards that once made...

Avoid Spoon and Fork – Terrible Experience from Start to Finish

We decided to celebrate my dad's birthday at Spoon and Fork, inviting some close family friends to join us. What was supposed to be a special night turned into a disaster thanks to the incompetence and rudeness of the staff.

Right from the beginning, there was a complete lack of communication. Two people in our group had specifically called ahead to confirm that they would be ordering off the menu instead of going with the all-you-can-eat option. You’d think remembering a simple request for just two people would be easy, but apparently not for Spoon and Fork. The staff insisted on separating them from the group, moving them across the room to "avoid confusion." How this makes sense is beyond me. As someone who’s worked as a server, I know how to manage groups much larger and more complicated than this, and I’ve never seen such a ridiculous demand made of customers.

The service that followed was just as bad. Drinks were mispoured, and the servers seemed indifferent at best, as if doing the bare minimum was too much to ask. But the worst part was the bill. Every person in our party was automatically charged a 15% tip. Yes, the iPad mentioned it, but forcing a tip upfront for service that was far from satisfactory is just plain wrong. It felt like they knew the service would be bad and wanted to secure their tip before we had a chance to react.

When we pointed out how absurd the automatic tipping was given the awful service, the staff became downright rude. They told us we didn’t have to tip, but the whole situation was beyond frustrating. I can’t help but think of those who might not have the confidence to speak up – they’d be stuck paying for service that doesn’t deserve a dime.

If you value good service and respect as a customer, do yourself a favor and avoid Spoon and Fork. This was one of the worst dining experiences I’ve ever had, and I wouldn’t wish it on anyone. There are plenty of other restaurants out there that actually care about their customers – this isn’t one of them. Save yourself the disappointment and go...