Best Buy — Local services in Ontario

Worst experience, horrible management extremely rude and not following their policies!. Bestbuy in windsor have the worst managers ever! I purchased two 65 "8 series Samsung curved tvs, when they arrived one was new and sealed the other was a used opened tv, I contacted home delivery and told them I received a used tv and sent them pictures of everything was used, they said they wanted me to send used tv back as I should have a new tv, and the other 2nd tv had defective led backlight accoss the bottom. so home delivery came and took the used opened tv and replaced it with a new one, so when that one came was perfect and kept it, so I exchanged the second one with the defective backlit leds and new one came with the same defect and showed home delivery and they said that's not exceptable, so called the store they said these curved tv's are known to have issues and they won't be carrying them anymore on that note, so they said just return the tv, so I brought the defective tv back got my refund and they said go with a bigger flat tv as they have lots in stock and they shouldn't have those issues so I paid more and bought a Samsung 75 " 8 series tv (on a new transaction) and when it arrived it was damaged and the corner of the screen was all white and the stand was broken, so they said they had one in store in a mint not damaged box, and that's not from a warehouse that I can come look at it, so I went to the store they didn't set it up so I can see anything they turned it on in the box and I had a glance at it as it was hard look when it's a white screen inside a box, and since I'd did the exchange the tv was mine but they wouldn't let me use the remote or do anything which made me upset so it seemed ok for what I can barely see on a white screen so they delivered the tv and after I set it up and was able to use the functions and colors, I noticed a blackish blob on the middle of the screen and the box had been smashed really bad on the corner from delivery so I took my phone and zoomed into the screen and it looks like 10 dead pixels, so I told the store, they said we're not exchanging if it's dirt, so I called Samsung and they sent a tech to inspect it and sure enough it has bunch of dead pixels so I called back the managers and they said we're not exchanging the tv, we're not going to give you a warranty on a broken tv because it's Ike having a pre-existing illnesses trying to get health care, I said excuse me I have 30 days for exchange or to purchase a warranty he says nope were not giving you anything so I said I'll buy a new tv and return this one he said we're not going to sell u anything in the store, I was so upset as I just spent 5 grand on tv's and I can't even buy a warranty on a tv that's 4 days old and especially if I'm stuck with a tv with dead pixels, plus I spent 2 grand last year on a tv there also, so I called head office and complained to the regional manager because u can't just treat customers like that and go against store policies because your having a bad day. Never again will I buy anything from that store! Even if you own the product in their store they won't let you touch it or try it, everything they have in their warehouse is damaged or defective or used and they resell as new if people don't realize it they are getting ripped off and their delivery company is very harsh way they handle their products and damage them before reaching customers home, I definitely wont be spending tons of money on appliances there in the next few months I will buy elsewhere like home depot or...

I was so excited to purchase my first laptop. I bought the HP 15.6 Touchscreen and fell in love. I'm very clumsy and tend to have bad luck with devices so I opted for the $40 a month Geek Squad Protection plan, that covers all damages. When I opened up my new laptop, I noticed that the left click button was sunken in like it was used a million times before. I thought I would get over it, but I ended up having to use a mouse. I was completely dissatisfied about being given a broken laptop, in the hopes of a perfect condition one that i paid for! I brought it into Geek Squad confident in the protection plan I was paying for, they told me the details (it would take about 3 weeks, they needed to co tact HP for a part or for an exchange). 3 weeks go by, I haven't heard a thing from Geek Squad. I call the customer service number I was given, they explained they were waiting on HP for an answer still. Im getting irritated at this point because I'm getting the ring around. A month goes by and after a frustrated phone call with customer service, I finally got approved for the exchange because suddenly they were not carrying my laptop anymore and it is impossible to find the silly part needed to fix a single key. Disappointed, I go to best buy and check out the other laptops which did not impress me. I shared my frustrations with Geek Squad, who showed no sense of compassion for my situation they just sent me over to customer service to deal with me and collect my broken laptop. I was given the same cold, unsympathetic service from customer service as well. I ended up picking up my unrepaired laptop with hopes that HP will help me personally. Once I brought my laptop home, I discovered the left and right click buttons didn't work at all now, they returned my laptop even more broken than I sent it in. Also, I was unable to cancel my unreliable geek squad protection without a 200$+ buy out because I was passed 1 month using the service... the service that failed me. Needless to say, I am so disappointed in this company as a whole and Geek Squad and Customer Service should be absolutely ashamed of themselves, you should really offer classes on compassion and treating humans decently after you screwed them over. I will never spend my...

Our Arlo camera were out dated so we were in the market to purchase new ones. We visited the store on the evening of Thursday March 13, 2025 (keep in mind the camera were on sale under $275) … asking a store associate for help with the info regarding the two cameras in the photos attached the first associate said very blunt this is not my department let me see if I can get someone to help as I am just going to google the info. Ok I appreciate the honesty. 15 minutes go by an no show so I go to the front desk and ask for someone to be called. Someone comes ten minutes later and after which we ask a question he responds I can’t help you. Ok then can you get someone that can? Another two after seriously at which point I was not impressed finally the fourth associate says there is no one here tonight in this department come back tomorrow. She sent us away knowing we were ready to make a purchase just needed some information. I went back the next day only to see that the cameras were no longer on sale and at full price. I see the associate that bluntly said he would just google the information and said we were here yesterday to make a purchase and sent away cause no one could help and now the cameras are no longer on sale do you remember? He said yes apologies and says let me talk to my manager. The manager comes over and says sorry but I cannot see the last sale price and can only give you $50 off my employee cost. Really how about you do a return without a receipt and it will tell you last sale price and then override since you are the manager? No. Okay well at $50 off they are no where near the sale price and I was here yesterday ready to make a purchase and your store had not one associate to help. He answered back: “Sorry about your loss can I help with anything else I have a customer waiting!” I politely said no thank-you but you should get a tutorial on customer service because your customer service is terrible. I will never purchase anything from Best Buy again. Rude just rude. I could see if I was being rude back but I wasn’t. Oh well I went elsewhere with...