Match Eatery & Public House - Chatham — Restaurant in Ontario

So, my wife and I stopped into the Match Eatery at Cascades Casino in Chatham this evening. So when arriving we were advised that since we did not have a reservation it would be a 40 minute wait or we could sit at the bar. We decided to sit at the bar. We were given menus right of way and one of the bar tenders come over on a reasonable amount of time to take our drink order and make a good recommendation. After looking at the menu, my wife decided on the evening special, but I could not decide, so we agreed to get the nachos to give me more time to decide what I wanted. We ordered the nachos "to start" and held on to our menu's. Several minutes later I signaled to the server that I wanted another beer. While waiting on our food, we noticed our server tell one of the other bar tenders what we and her other customers had ordered, and see left. It appeared that she was going on break. The bar tender that took over, did not even acknowledge us, nor any other diner's. Our food came out and the runner asked where it was going, the people beside us that ordered 15+ minutes after we did, and also ordered nachos. The bar tender told the run that is was one of us and said, pointing, for them. I intervened and said that is was our order. We had not recieved plates, cutlery, or even napkins. The nachos were great btw. It was about 5+ minutes and he finally dropped off plates and napkins... No cutlery. From that point, he never asked how things were or if there was anything else we needed.at one point, the 3rd bar tender said to him, "I think the need cutlery".. refering to us and he simply shrugged it off. That bar tender did eventually ask us if our food was fine and that's it. So, we never had a serve acknowledge or come by again until we had finished the nachos. He, took the plates away, not saying or asking anything after our plates were empty and drinks were empty. The original server returned from brake and I asked for the bill. When bringing the bill she ask for confirmation that we only had 1 drink each, I corrected her and said I had 2. We where there 1 1/2 hrs, I would normally have had 3-4 and my wife 2-3. So, the service was aweful. We were never asked to order a meal.. only have the Noch app..mid you it is big and good. The male bar tender should find a different job, cause he is bad at that one. Over all, the service made things a bad experience for our first visit. The food was good, service not. The only reason I gave 3 🌟 is that the manager was very attentive to my concern. I would never leave a bad review without telling the manager/owner of the situation. I believe the manager is Kim although I forgot to ask her name. She handled things very well, listened an acknowledged what I was tell her and I thank her for that. I will, be going back after speaking with the manage and hope that it is a much better experience. I would still encourage you to try it out, as I said the nachos are great and all the food coming out looked awesome, next time...

My husband and I went to have dinner last night and it was SO good! Let me start by saying that we usually go on a Sunday when the special is the Pizza. If you haven't tried it we highly recommend. So, last night's special was the Fish and Chips and we both decided to order that. It comes with a generous size piece of Haddock, good helping of fries and house made tartar, and some coleslaw for $14.50 (that's what I ordered), my husband had the same with the addition of an extra piece of fish for only $7.00. We also ordered the tuna stack as an appetizer and I could not leave without the sticky toffee pudding for dessert, which I had to bring home and eat as I was to full to eat anything else. Okay so my husband is a pretty "plain Jane" eater, me... Not so much. I love love love food, not just eating it but making it. I am not a classically trained chef by any means, but I know my way around a kitchen very well. The Tuna stack was exactly what I was hoping for, it was a beautiful flavour explosion of all things good. My husband tried it and much to my surprise he thanked me for ordering it because he would have never tried that on his own .. silly boy! We loved it. We barely started eating that and the fish and chips came out, which was a bit of a shame as we felt rushed to eat the appetizer, but ended up putting it aside as we didn't want the fish and chips to get cold . Both of our meals looked delicious and I could not believe how big the piece of fish was.and at that price.. Just another note... I am born and bred in England so I do know a few things about Fish and Chips, lol. . The fish was incredible! I couldn't believe it. I don't usually order fish and chips at restaurants because I don't think I am going to like it. The batter was beautiful and crispy with a slight hint of beer and the fish was cooked perfectly. I didn't even add salt or pepper, vinegar, ketchup or tartar sauce. I did try the tarter sauce and it is very very good. We will definately be going back on Mondays for the special. We have tried a popular fish and chip place in Chatham and in my opinion it did not come close to the quality we had there. The sticky toffee pudding is just delicious! Our waitress was okay, and I say okay because her timing was off with the food, she actually forgot my tartar sauce and I did notice that 2 other tables also had issues with the timing of food and missing items. We sat in a booth and they really need to clean those properly as there were discarded napkin wraps on the bench as well as candy wrappers. All in all we definitely recommend trying...

I was really excited to come here for a live music night, but it turned out to be a huge disappointment. We knew the band and were excited to support them, but the whole experience was a let down. The server was not aware of what was and was not available on the menu and did not know the specials for the night. We ordered nachos, and they were good, but although the table was set for 2, there was only 1 side plate. Not a big deal, but a slight annoyance. I ordered a bottle of wine because it was cheaper than 3 glasses, but at the end of the night I found out that because they are associated with the casino, was was not allowed to take the remainder with me. The manager did a solid and only charged for what I drank, but a little server training would have prevented the situation in the first place. The food was not good. I had a NY steak and my date had the club sandwich. The NY, well cooked to the rare that I asked for, was completely flavourless. It was like chewing a wet cloth. I asked for steak sauce, and was given HP. I like HP, but I associate it with a steak and eggs breakfast more than a supper steak. A1 or 57 sauce would have been a better choice. The veg was good. I really enjoyed the flavours and it was cooked quite well. The potatoes on the other hand tasted like they came out of a package. Not good. The club sandwich was not a club, it did not have a middle layer, it was just a chicken sandwich. I’m told it was alright, but nothing special. There was a single, thick piece of cheese in the centre that was I kind of odd. I would have expected thinner slices, spread over the sandwich, but whatever. Lastly, while the band seemed to play well, we could not hear them clearly because the sound system was very distorted. The instruments were very loud, while the vocals were quite muted. Also, the general noise level in the restroom was such that it mostly drowned out the music. Overall, not a good experience in any way, and honestly quite a let down for date night. We only get a limited amount of time of without children, and are sad that it was wasted with this experience. We likely...