McDonald's — Restaurant in Ontario

I call this tale, the wait, the remake and the ... thats bacon?

This evening I went to McDonalds with my son after enjoying an excellent movie hoping to grab some food and head home. Let me tell you, if Murphy ever visited a McDonalds in their life I can imagine their experience was quite similar to mine.

I rather dislike speaking to McDonalds employees when the restaurant is busy as they tend to get frazzled and get my order wrong so I went to the self serve kiosk. I placed my order easy enough, paid and awaited my receipt... but it never came out. Printer error. I shrugged it off, as it displayed my order number in the screen, and went to the waiting area. Alas, the lack of a receipt was a foreshadow of the epic disaster that was awaiting me.

I waited as order after order piled up on the counter while the obviously mild mannered, soft spoken young lady quietly muttered out order numbers in a futile attempt to get the attention of waiting customers. I don't blame the young lady at all, as she was attempting to juggle both the cash register and the handing out of the orders. No, the fault here lies with the management of this establishment. You don't leave the duties of the front of the house to your shyest employee.

I watched the number board flash as our order number slowly, and I mean slowly, rose up the screen until it was finally at the top. 25 minutes later. I then watched as, what I can only assume was my order, was hurriedly assembled in a togo bag. Sweet salvation, my food is close to being in my hand! I then watched as the order was rushed to the drive thru, and out the window.

Confused I checked the board, and my order number was gone. Now even more confused, and irritated, I asked when my order was going to be ready only to be informed they had no idea where my order was and it would have to be remade.

A short, and I use the term short very loosely, time later my food arrived and I was given an apology and a refund. In total I spent 36 minutes in that McDonalds. At least the food was decent. I would avoid paying extra for whatever it is they think they are calling bacon. I don't know what it is, but bacon it is not.

The moral of my story is this. Avoid this location at any time of day that you expect it might be busy. Or mildly busy. Or have a customer other than yourself inside. Or be open. Its not worth the...

I came through for a $1 iced coffee. Simple. That’s the promo, plastered everywhere... hard to miss, unless you’re committed to playing dumb. They tell me they’re “out of sugar” (which is laughable at a fast food chain that exists to pump sugar into everything), but offer a vanilla version instead. I ask, very clearly, “Is it still a dollar?” She says yes. Twice.

So I order two. We had a deal.

Then I get to the window and the same employee, without a hint of shame, tells me it’s five bucks. I remind her what she just said. She blinks, changes her tone, and suddenly I’m being told it’s a “specialty drink” now.. like she didn’t just lie through a speaker 30 seconds earlier.

At that point, I was done. I said nevermind and drove off. But instead of taking the L quietly, she leans out of the window and yells, “OKAY BYE! HAVE A GREAT DAY!” in the most smug, passive-aggressive tone I’ve ever heard from someone who can’t even deliver coffee without drama.

Let me be clear: this wasn’t a mistake. This wasn’t a misunderstanding. This was someone who lied, got caught, and then decided to double down with sarcasm because they had nothing else to offer. If that’s how you treat customers over a couple dollars, imagine what happens when something serious goes wrong.

To the employee: I hope the five seconds of fake power you felt yelling out that window was worth it. Because that’s the moment people will remember you for.. not for helping, not for being kind, but for being petty, dishonest, and proudly bad at your job.

To management: you need to take a flashlight to the bottom of your hiring barrel, because this is what you’ve scraped up. You’re losing customers not because of food, but because of...

I’ve had a couple of disappointing experiences at this McDonald’s recently, especially around the 4 a.m. system reset. The first time, I was told they reset 20 minutes before 4 a.m, so I planned to show up 30 minutes before next time. But again, I was told the system was down. It’s confusing and inconvenient that the reset timing seems inconsistent, leaving customers guessing when to come.

On my most recent visit, I placed my order only to be told there was no salt available for the fries which I would have appreciated knowing upfront, as I might have skipped the fries altogether. When I received my meal, my McDouble was fine, but the medium fries I redeemed from Monopoly and the fries that came with my order were cold. When I mentioned this to the staff, they offered to make fresh fries, but since there was no salt in the building, it felt pointless. Two orders in a row my fries were cold. I did not complain the previous time. I asked the manager "why are they serving cold fries?" and he said "they are not cold". I asked for a refund and I could only be reimbursed for the purchased fries, not the Monopoly prize which would still be unredeemed has I known about the salt situation. Just a bit of consistency and transparency would make a huge difference in the...