Pizza Pizza — Restaurant in Ontario

Horrible experience with delivery drivers. First I am spam called and texted by the driver threatening to come back to my house and take my order back as I am Breaking their "ToS" for not answering my wife's phone that God knows where it is by 1am. Very unprofessional texts with emojis and the bless hands..? On a work phone? I order again last night and the driver "attempted delivery" as I sat infront of the window waiting. After an hour they called me saying that they weren't sure what apartment A or B it was and there was no answer when he was here. Lies the driver never came first off and secondly why put a back door option if you won't follow delivery instructions (Also specifically wrote in special instructions because of my last experience here "Do not call, leave at back door and knock"). There's no A or B apartment, simply a front and back door.

Instead of just cancelling my order they decide to tell me that if I want my food I can go to the store and pick it up. As much as I enjoy the food, I'm not okay with the delivery services and definitely won't be ordering delivery from them again.

Might as well add my last two orders were dropped after the 40 minutes guaranteed. I never received a refund for these orders either as I didn't want the driver or store to have to pay for my meals. I now see this was a mistake and I should have taken my money back for the long wait.

I also did report this to a pizza pizza support email where they make it my fault that I had a...

I am beyond disappointed in this franchise and location. I order pizza from this place almost everyday day or every other day for months now, and tonight when I ordered they had brand new staff on and no managers and my pizza was made wrong, so I called their customer service center to have it redone. They then sent me pizza that wasn't done properly a second time, and when the driver(same from the first order) dropped it off he was violent about it(angerly pushing the door and slamming his fist) and then threw the pizza at me and left. I then called their customer service center to put in a complaint about the pizza and driver and got told I would get no compensation. The owner of this location called me and then told me he couldn't compensate me due to company protocols and that the driver was a new person to Canada and didn't quite understand our etiquette. Honestly I'm beyond upset and will no longer be...

Disgusted with the Delivery Driver tonight from Pizza Pizza. Placed an On-Line order to pay with cash. Upon delivery, driver states he has no change. This is the second occurrence with a driver from Pizza Pizza. When it was made clear that he wasn't going to get a $10 plus tip - he came up with the change and then swore at me in their native language. Upon calling the direct number to the Cornwall Store, I was told they didn't know the name of the driver. I call BS. Asked for the Corporate Phone Number and was provided with the On-line ordering number. What ever happened to customer service and respectful interactions? I have been ordering from Pizza Pizza for over 30 years and will never order from there again. I believe that cursing at a customer in any language is disrespectful, unprofessional and reflects badly on...