Moose McGuire's Brockville — Restaurant in Ontario

Arrived there yesterday with my 7 year old Daughter for lunch at 12:40 pm and were seated right away. About 15 minutes later, the waitress asked if we wanted something to drink. I ordered a drink and a burger and milk and a pizza from the kids menu. 10 minutes later we had our beverages. And then time passed. The place wasn't that full so I began to get agitated. At 1:15 my drink was done and the glass sat empty on the table while the waitress passed us multiple times. Finally, at approximately 1:35pm, I was asked if I wanted another drink. I responded with "Is our food coming? Because we've been here an hour now". Her response word for word, "Well, I doubt it's been that long but I'll check on it". I ordered another drink. 10 minutes later she returns with my drink and says there are 2 tables ahead of ours so it will be 15 more minutes. I ask to see the manager and the waitress says sure. 10 minutes later she returns with the managers business card and tells me she isn't there and the waitress is the manager until the actual one arrives but will send her over when she does. 10 more minutes making it 2:05 pm, she brings my Daughter's food and says mine is coming shortly. 5-10 minutes pass and I'm livid and starving at this point. Finally my food arrives and I tell the waitress I no longer want it and please just give me the bill for the kids food and the 2 drinks. She snatched up my plate with a curt "no problem, have a wonderful day". No apology, no explanation. And then, no bill. Just left us sitting there until I figured she wasn't coming back. I threw some cash on the table against my better judgment and we left. Overall we were there for almost 2 hours. I've never experienced such a horrible level of service anywhere. Ridiculous. Oh and while I'm waiting for my Daughter to use the washroom I hear them tell a group of folks they aren't seating anyone because they are too busy. I scan the restaurant and see tons of empty seats and just shake my head in disbelief, collect my kid and try not to let the awful experience take away from what's left of our day. Thanks for wasting our time, and...

Avoid.

We were at the Aquatarium and had a little over an hour before we needed to get going and since we were hungry and this place was right there, we thought "Why not?" Here's why not...

We arrived to what appeared to be an empty restaurant but maybe there were a bunch of customers way up front. Who knows. Only one group of four left while we were there.

We waited for 5 or 7 minutes for someone to acknowledge our group of 5 adults, one child and a baby. We were asked if we'd like to sit inside and we opted for that. We got seated and were the only occupied table.

After waiting again with our menus for maybe 10 minutes a very pleasant waiter apologizes for the wait. He takes our drink order and we also give him our food order at the same time.

Well into another 10 minutes, our drinks arrive. Most difficult was the Shirley Temple. Everything else was beers and soft drinks.

Another 10 or so minutes with no contact with the waiter, two of our party we ready to go as they were getting close to when they had to leave. Somehow, as they're getting cash out to pay for the drinks, food shows up.

The food was barely warm. We had three orders of fish and chips, a club sandwich, and a plate of chicken nachos. My chips were cold and well past their prime. So were everyone else's chips. Two fish were warm and one was hot. The nachos were well past their prime. I'll include a photo. You'll want to zoom in.

I have no issue with slow service on a busy day. I have no issue with food that is not up to par when the place is packed. That is not what was going on here.

We asked for the bills (2) and paid immediately after finishing the food - we were starving...

Horrifying health and safety concerns and unprofessional staff. Wouldn’t even give it a 1 star if I could give it none I would. When we got there we waited to be seated. I asked for balcony seating they said ok then a very young waitress realized they hadn’t cleaned the table. So she asked another server abd she rudely said they’ll be fine in here and pointed to an inside table. I said no we’d prefer the balcony since that’s why we came here. So they hastily cleaned a table for us. They took our order and we waited a very long time to finally get most of our food but no cutlery and had to ask for that but she took off before we could ask for condiments. As we start to eat we notice a live worm crawling on my sons Hamburg. As the waitress came with the last of our food. So we tell her and she takes the plate and disappears and doesn’t return. We finally get up and go looking for someone. Finally find a male server who comes to see us. We explain what happened and that we are unable to keep eating. So he says he’ll have to ask if we have to pay for food with worms we barely ate. Then he comes out and says we don’t have to but that they could have made us more as it was just a worm from the lettuce as the same thing had happened last week as well. No apology no accountability no management to take action nothing and we were very quiet and respectful about such a health concern but we were just so horrified we...