Mucho Burrito Fresh Mexican Grill — Restaurant in Ontario

Updating a previously 5 star review **

I have frequented this location. Service is usually fast and food is good. However most recently my experience has turned me off of ever returning to this particular location.

It all began when I requested a beyond meat burrito and the girl behind the counter told me they don't carry it, in tone suggesting that I should know this fact (there was no sold out sign on the menu to indicate this). To which I replied that it was fine.. I will get whatever is vegetarian.

When I got down the line towards the toppings section I was passed off to another (obviously tired and irritated) employee. I indicated to her that I couldn't see what the topping choices were, so just give me everything and it will be fine. In my past experience with mucho burrito, it's like subway in that you can get whatever toppings you want for your burrito. HOWEVER she very aggressively responded "you only get three choices"

"Okay... That's fine... But can you please tell me what they are... I can't see them"

She proceeded to repeat this until I finally just said the only topping I could see and everytime I picked something and asked what else my options were, rather than answer me she would just indicate how many toppings I had left to choose from.

I honestly wanted to leave half through making my wrap because this woman was so abrasive and triggered my anxiety so badly.

Since when is there a 3 veggie topping limit? Why are these workers SO rude when I honestly just asked a simple question because I COULDN'T SEE MY CHOICES?

I will likely never return to this location, I was so upset by this experience. If you want burritos near Orillia, make the drive somewhere else.. there are other...

Today I placed an order for pick up for a shrimp burrito. Aware that it takes 10mins for the shrimp to be made I placed the order in advance so I wouldn’t have to wait. Order was confirmed and even though I was across the street at chiro and could see there wasn’t a customer in the store the order was confirmed to be ready 40mins from now because of “regular than busy service” even though there wasn’t a single person at the store at the time. I arrived at the location 10 minutes before the schedules picked up. Which barely left me with enough time to get to work. I waited in line for 5 minutes, then when asked what I was there for they looked clueless. They then said the order wasn’t supposed to be ready for another couple minutes and they would get on it. Few seconds later, they said it would be atleast 10 minutes for the shrimp to be cooked which was the entire reason the burrito was ordered in advance in the first place. I left without a burrito, lunchless and now on my way to my 12 hours shift as a paramedic on the ambulance without a meal. Regardless who I am I expect to be treated with respect and the staff were very rude when I said, I ordered in advance so it was ready at the scheduled time. Then when I pointed out the store was empty for the last 40minutes because I could see from my chiropractor bed across the street. I got an excuse about how it wasn’t busy and the debit terminals were down. I will not be returning to this location unless this problem is rectified. Fortunately there is another burrito location on my route...

We went here after skiing the other night and were really disappointed in the service. We pulled in at 9:30pm and their posted hours said they were open until 10pm. They had already turned off their open sign. I opened the door and asked if they were open (as the sign was off) and the 2 girls hesitantly said “yes but we close very soon.” I went up to order a burrito bowl and they said they were out of rice (“because we are just about to close”). Rice is a main ingredient in a burrito... which is their staple dish. The other 2 people with me couldn’t order burritos like they wanted (it was the main reason we stopped there instead of somewhere else) due to the fact that there was no rice... When packing our food, the girls said “you will take it to go then” and I said no we would like to eat in. They rolled their eyes and said okay but we close in 10 minutes (this was at 9:35 now). While still eating at 9:45, they locked the door and started turning off some lights. Feeling like we were being rushed out, I said, don’t you close at 10, and she said “no 9:45”. (The hours on the door are posted as 10). To leave, we had to unlock the door and let ourselves out. Not impressed with a fast food business not holding up to their posted hours. You would expect that you could still be served a burrito 30 minutes before closing and without feeling like you were not...