Sunset Grill — Restaurant in Ontario

We’ve always enjoyed Sunset Grill. They make tasty home fries, their ingredients seem fresh and they’ve always made a great eggs Benedict or eggs Florentine which is my go to breakfast choice. However, I’m not sure we’ll be choosing Sunset Grill again after yesterday.

On my birthday, during quarantine we decided to order both breakfast and dinner starting our day off with Sunset Grill because they’ve been consistently good in the past. We used SkipTheDishes and when our food arrived we sadly noticed that my eggs Florentine weren’t poached eggs, they were fried. I called the restaurant and spoke to the manager who told me I should have chosen the “poached option when ordering”. I told him that no such option existed and why would one? It’s eggs Florentine, poached eggs is how you make them. He then told me I should have asked for it in the note section while ordering. This also sounded ridiculous to me since I’ve ordered eggs Florentine countless times at Sunset Grill before and it was always cooked properly. The manager did kindly tell me he’d give us a free breakfast next time we went, however it was hard to believe since he didn’t ask how to spell my name or anything. I was pretty upset so my fiancé called back and asked the manager if he would make my breakfast again and we’d just go pick it up now. The manager agreed and we finally got the right breakfast. However, by the time we got home my finance's breakfast was no longer warm and going to pick up the corrected food had completely defeated the purpose of ordering from SkipTheDishes.

All in all, the experience wasn’t great and we won’t be choosing them again especially if we’re paying for delivery but then have to go to the restaurant ourselves anyway. Very upset with the sudden lack of consistency of...

As i watch the TWO staff members work seemlessly together serving an always steady pace of customers, it has impressed me to complement them the best way i know how. Let’s write a review from the frontlines.

The server, from what I have observed is doing the duty of now 4 different employees. Greeting, waitressing, cleanup, sanitizing. She explained that the business is not sure how the restrictions work with serving staff. The cook, someone who hasn’t stopped working since I arrived, is a machine. Thank you!

The meal was delicious and arrived faster than I expected. 3 eggs and sausage. Everything is exactly how it was asked. The waitress is positive and polite. I enjoy my meal. Another round of coffee. That’s 5 jobs this one person is doing. The cook continues with the discipline of a master.

Above the meal prep area face 3 screens which to the unknowing eye may represent airline departure and arrival information. The green and red flashing text boxes on the background of black with white letters easily gets across the point that these two are very busy.

The system these two have was described by the server as “Organized Choas”……. I think Poetry is Motion is a far more appropriate explanation for the professionalism and service these two provide.

This is the true frontlines of these current times. We have all been locked up and now we face an almost unquenchable thrust for human interaction and experience. Everyone in the restaurant is polite as well. Let’s not forget to be our best selves in these chaotic times. Thank you to these two people for everything you do. Look forward to...

An unfortunate bad experience at this location. We had a small class field trip to Orillia, and went to sunset grill for brunch prior. 15 people in total, 9 kids (6-10 years old) and 6 adults. I called ahead and tried to make a reservation, but they don't accept them, so I let them know we were coming. The server seemed put off by us from the moment we sat down. He was not friendly or engaging in the slightest, to the adults at the table or the kids (who were all on their best behaviour). He came over to take our drinks order, brought all the beverages over, and then proceeded to go and take the drink and food orders of 3 other tables before circling back to us to take our food orders. We were ready to order by the time our drinks came and we communicated this, to which he said he had to grab their drinks first before he could take the order. That was completely fine and understandable, except that is not what he did. The time between us getting drinks and ordering was 15 minutes. Our food did not take long from there, and was delicious, but by the time it did arrive people that arrived well after us were done and left the restaurant. I understand it will take more time with a big group and that they only had two servers on the floor, but we (the adults) all felt like we were a huge inconvenience to our server, he spoke to us curtly with a scowl really, the entire time! It was a bad experience,...