New York Fries Cataraqui Mall — Restaurant in Ontario

Once upon a time there was this really hungry dude. He was so hungry he could've probably eaten a hippo or something. He walked into the food court and spotted New York Fries with a bright shiny aura around it, making it look super intense. This super awesome, friendly and totally sweet dude asked him what he'd like to order. He placed an order for a poutine and paid with exact change. Before he could blink, his order was ready. It was hot, fresh and delicious. He said thank you and went and had the best poutine of his life.

That story is based on actual events. Some parts have been exaggerated for dramatic effect.

New York Fries has the most awesome, friendly and helpful staff and they all give super awesome high fives. They care about the customers and will do anything to make the customer happy. They are real superheros and are totally awesome, and by totally I awesome I mean totally freaking sweet. Keep up...

Had the worst experience today. My husband ordered a vegetarian fries take out. Once he got home we realized it was the wrong order. We called the store and the lady behind the phone said she will make a new one for free next time we come to the store. She took our phone number and didn’t mentioned about getting the physical receipt.

The next day my husband drives 30 mins, gets to the store and We did show the picture of the wrong order along with the photocopy of the receipt.

This rude lady called “Hazel” denies everything we said and threatens us to do whatever we want but wouldn’t make up for messing it up.

Utterly disgusting and disappointed. You have lost one loyal customer and teach some manners to this lady or else your...

The first time I went it in a while was good, the counter guy was nice enough and the food was fine. The second time I went the counter girl was nice enough, but the fries were horrible. Half were wrinkling on the outside, and completely dry and chewy on the inside. They don't have to be straight out of the fryer, but these ones were noticeably off. I hate to feel like an annoying customer, I don't like to ask for refunds or new food, I just don't go back to eat there again. They work with fries all day, they should either monitor which batches are getting old, or recognize that the fries they're about to serve look like they're dehydrated and grab some...