Tim Hortons — Restaurant in Ontario

Ordering from Tim Hortons is a trial in the human spirit. No customer understands how to read a room, or create a line to improve flow of service. They're all crowded around the dining room like cattle in a pen. The employees never say "I'll be with you in a moment", and the wait is always 15+ minutes. You get to the cash and the cashier stares at you. You have to do all the work, and all the prompting. They continue to stare. They don't tell you the total, so you hand them what you think is enough. When they give you your change back they put the coins on top of the bills so everything slips and falls everywhere. Then they rush you and tell you to wait over at the side. It's honestly so pathetic how much work ethic has gone down because of these workers. They need to shut the whole place down. We don't need this one.

When I go upon opening, I'm frequently told their ice capp machine is not working. When I know for a fact that if the workers got there before open, and cleaned the machine in time, picking up from where the closets finished, the ice capp machine would in fact be up and running. The company keeps defending their employees on these reviews, but you have to stop. They're the ones messing up your business and wasting time, and losing sales because they can't time their openings properly. There has to be punishment and more training somewhere down the line. Customers have always been and will always be right. You work to serve us food. It should t be so difficult. Everyone from toilet scrubbers to the marketing team to the CEO should be extremely...

Edit: I’m going to edit my review because asides from my one experience with one staff member , the rest of the staff have been great and very helpful and my past few visits were a pleasant experience . Thank you

I had a very bad experience here. I ordered an XL coffee with one sugar, and 3 cream , they made it incorrectly with lots of sugar and no cream, so I came back and politely asked the young guy working there if it could be made into 1 sugar 3 cream. This time I could hear him pressing the cream and sugar buttons , and it didn’t sound correct so I asked him “are you sure it’s 1 sugar 3 cream?” He gives me a dirty look and says “yes, I made it”

So I walk away and open the lid to check and sure enough it was a load of sugar with 1 shot of cream , again

So I return again determined to get the correct coffee and I ask him “excuse me this is still not correct can you please make it 1 sugar and 3 cream ?

Now he doesn’t even look at me , makes the coffee and gives it to me (this time it’s correct finally ) and tells me not to order from him again and leave before he calls security. I was shocked

So I ask “can I speak to the manager “ and he responds “I am the manager!” (He isn’t ) and then says “are you leaving or am I calling security?” I then turn to another employee and ask if there is a manager I can speak with , and they tell me “there is no manager here “ so I walk out ....

Service here is disappointing everytime I go and today was no exception. There were very few people in line but the cashier still felt the need to rush through my order of one coffee and brought up the payment on the debit terminal before I could say anything or get the app open to scan. I tried to scan the app on my own before making payment and the scan beeped so I assumed it had worked and then tapped my payment card. I did not receive any reward points or a roll up the rim credit. I returned to the same cashier and explained the situation. He sheepishly looked down at the point of sale terminal screen and pretended to "investigate". He then said "There's nothing we can do" so I asked if it was my fault or his? He then changed his story and said "the points and roll should show up later", needless to say they did not. Overall a small inconvenience in the grand scheme of things but the lack of decent customer service and lying to my face is what's most frustrating besides not getting reward...