New York Fries Masonville Place — Restaurant in Ontario

Had a terrible experience with the staff at this location from 4-4:15 today. When my sister walked up to order a small fries, she was told that I hey couldn’t take her order because they were too busy. Even though nobody was around that is understandable, so she walked away but not even 10 seconds later she sees that two other girls are getting their order taken. She was confused so she walked up to the girls to ask them what they had ordered because maybe there was something else she would be able to order. They told her they both ordered a small fries. She then came and got me and told me the situation and I walked up with her to try and order and once again we were rudely told that we would not be able to order because they were “too busy”. I then asked how long it would take and all the employees looked at me like I had 5 heads and responded “I don’t know” or “maybe five minutes, maybe more”. We understand being busy and dealing with multiple orders at once aa the ignorance of the employees had nothing to do with that. As a teenager who works in customer service myself I was mortified by the lack of professionalism and even kindness by these employees. Wish I could say the fries were good but we didn’t even get...

I like New York Fries and I only like their Masonville location since it is cleaner mall. I prefer to eat here when I am at the food court at Masonville Mall besides other restaurants just across the streets. I like their unique flavours such as their The Works and Butter Chicken. They serve fountain drinks and hot dog combos hence makes it a lot cheaper. I have gone to New York Fries for years to this day. Their fries are a lot more crispier compare to other places in the Masonville area that is not. Hot dogs are made a lot fresher and meets its standard as this is a place for it that for those who wants to craved for hot dogs. I prefer their poutine and eating here when it is time to eat at the food court inside Masonville Mall. Will...

Waited almost 30 minutes to place our order and receive our food, which had the incorrect toppings on one hot dog. Additionally, the staff member making our loaded fries dropped the entire bottle of sour cream into our fries and then continued to put sour cream on the fries and serve them to us. When I point out to the employee that I had just watched her do that and it was disgusting to try and serve it she then rolled her eye and gave us terrible attitude. We choose New York fries regularly when we visit the mall, however between the extremely slow service, the incorrect toppings, food handling concerns and terrible attitude from the staff we will not be returning to...