Odd Burger — Restaurant in Ontario

Ordered a Vhopper through the Uber eats app, and requested an extra smash patty in the comments specifying that I would be willing to pay extra, as they don’t have the option of an extra patty in the app. Contacted the store and the “supervisor” on duty said that they aren’t able to do that, even though I’m willing to pay extra for it. Any and all restaurants seamlessly make modifications to orders, especially when the customer is willing to pay accordingly, but it’s not as straight forward with Odd burger. This is what I wanted for the burger to be balanced in the way I wanted, but it seems their priority is not in compromising with their customer.

Moreover, their ordering page of Uber eats could use work. They need to specify all ingredients within the burger so that in the drop down where you request “add ons” for specific ingredients, you would know whether or not what you’re getting is already on the burger as to avoid redundancy, and to know if what’s not normally added on the burger is worth “adding on”.

Just spent 21 dollars getting something that I didn’t really want, and for me, I could easily make something at home that I thoroughly enjoy in the exact way I want it. And if you’re not providing that same value as an external food service, it’s not worth it for me.

Edit: Got the burger, and the patty was so thin all you could taste was bread, even after I added some homemade tempeh strips to it. For that, I’m changing my 2 star review...

Highly disappointed that they refuse to share ingredients with me. I thought they were better than that. Makes you wonder..

I used to eat there and recommended this restaurant often, (was also a HUGE supporter on social media) but after that experience, I'll literally never be back and they have lost ALL of my support.

Edit after response from restaurant:

I'm really not sure what the point is of responding to me years later, especially when:

Your website still does not display ingredients. "Cheeze" is not an ingredient. A "toppings" list is not an ingredient list. A chart that checks a box if wheat is in the item or not is not ingredients.

You stopped responding to my messages from 2 years ago. You still did not respond to my messages this year. I responded to your response to my review in a message, asking for more information, as offered, and you flatly pointed me to filling out a form instead of answering me like a human/paying customer.

My review still stands emphatically. I used to eat there often, dating back to your first burger at Ribfest, (maybe 2017?) and was a big supporter. I have not been back since I left this review 2 years ago. I had flat out asked for you to share the ingredients of one of your items (what if I were allergic to something other than wheat or soy?) And you flat out refused. I...

New and innovative Fast Food. 2 kiosks for ordering, just like McDonald's restaurants. The staff was fairly busy as it was around 5pm. All food made upon order. The Orange Kreamcicle Milksake was AWESOME!! Made me give the order an extra star. Best ever tasted, worth going in just for the shake! Chocolate one was lovely with a nutty flavour like Nutella. Fries are thick! Very filling. Onion rings were nice and could see the red onion used, not hot or spicy. ChickUn Cordon Blue was good, but on the spicy side (I have no taste, mild is the strongest I can handle, so anything can be spicy - LoL). Partner had the Vopper....it had more flavour.

We ordered the Ham Maple Crunch and a Sausage Maple Crunch for the next morning's Breakfast as we would be in a rush. It warmed up well in the microwave. Both were good. Could taste the maple in the Ham one. The sausage one was too spicy to taste any maple. I think they would be better without the home fry in the sandwich. Homefry just added more carbs and grease.

Overall, it is a "Fast food" place and they did just that. It was good. Staff were friendly and efficient. I will go back for the Orange Kreamcicle Milkshake....that stood out immensely!!! I will try a few other items on...