Starbucks Coffee Company — Restaurant in Ontario

My friend and I have visited this location multiple times to meet and visit together. We have never had issues with this Starbucks location - hence continuing to use this location to meet. During our most recent visit, a couple came in to film and record videos of themselves on one of their personal phones. My friend and I were made to feel uncomfortable as the personal phone was aimed in our direction to film one of the individuals from the couple. My friend approached them to verify whether their videos included us. They ensured us that the videos were zoomed in. Upon showing my friend the video taken, the video contained parts of my friend and I’s hair. The couple continued taking videos aimed in our direction and we continued to feel uncomfortable. I approached a staff to ask them if they would approach the couple to ask them to stop or to move. The staff told me they would speak to the supervisor so I went to sit back down to wait for the supervisor to intervene. I waited approximately 15-20 minutes for a supervisor to approach the couple; no one did. I went back up to the counter to approach a different staff and ask for the supervisor. The second staff I talked to told me they were the supervisor; I reiterated that my friend and I were uncomfortable with the filming. The supervisor told me that they couldn’t do anything to stop the couple from filming in a public space. I again, reiterated our discomfort and told them we had already approached the couple about our concerns. I asked the supervisor to speak to them. The supervisor went over to speak to the couple; and came back to me to tell me that they had spoken to the couple and assured us we were not in videos. I watched the exchange between the supervisor and the couple; it did not appear that the supervisor looked at the videos on the phone to confirm whether we were not in them and appeared to take the couples word that we weren’t in the videos. We are thoroughly disappointed in the service provided by staff after expressing our concerns to multiple staff, and to the couple on multiple occasions throughout our visit. At this time, my friend and I are not planning to return to this Starbucks location due to the lack of concern for our privacy, and minimal effort to rectify...

If I could give this Starbucks 0 stars I would. The worst experience in customer service. My daughter placed an order on her app using her gift card at or just before 9:10 pm this evening for a drink and a cookie because they were sold out of a brownie she wanted. The order was to be ready at 9:20 pm. I was there for that time or slightly before. I waited in line for almost 15 minutes until I got up to the window to receive the order. The cookie was now sold out. They were ready to offer me something else but I knew my daughter would not be interested in the items she said she had, so I asked for the $ back for the cost of the cookie. She couldn’t do that without having the card that the order was placed on. I told her that the order was placed on the app with a gift card. I said could you not put the $ back on a gift card? She said I think I can and then tried to do that but then she said she needed a manager to override. The manager came and told me they could not give a refund on a gift card, it had to be put on the same card that the purchase was made with. Even though this was their mistake, no refund was going to be given unless I had the gift card that was used on the app. They didn’t have what I ordered, they should have refunded me in an instant without hesitation. If there is people in the restaurant ordering items as soon as they punch in said cookie the register should acknowledge there aren’t any cookies left because there is one pending for a takeout order. The manager didn’t offer to take my name and tell me at my earliest convenience to come back and they would give me what was ordered or refund my daughter’s card the next day. He said if I got back by their 10pm closing he would refund me but that it had to be the card that was used. I said I would be back and I was. Slow service, terrible customer service. I feel sorry for the barista’s working at the drive thru window and for working under that manager at Wellington and...

Terrible customer service at this location. I'll definitely not be returning to this Starbucks and will be supporting more independent coffee shops like Locomotive or Reset. This Starbucks charged me twice for my order! I noticed this 2 days later in my bank transactions. I drove back to the Wellington and Commissioners location with a screen shot of my bank transactions and the order label. They said they couldn't find the second transaction in their system, so I'd have to contact the main help centre. They didn't even give me the phone number or anything. Just the equivalent of a shoulder shrug. Even though this was THEIR error! After contacting Starbucks online chat and giving them the whole story again, they said I would now have to CALL their helpline instead! So this will be 3 interactions BY THE CUSTOMER, to resolve STARBUCK's $13 error! A manager of an independent coffee shop, when presented with all the evidence and seeing the customer's concern, would likely give the $13 refund immediately, to resolve the situation and to preserve the customer's ongoing support of their shop. Not this Starbucks! They just send you on your way to figure it out on your own! Clearly this location doesn't care about driving-away customers. I recommend supporting small local independent coffee shops, instead of Starbucks...