Pizza Hut — Restaurant in Ontario

Placed an order online through their app (month or so ago now) as I had done dozens of times before. Noticed that it was approaching 90 mins so I calles the store, only to find out it hadnt left yet and wasn't leaving for a few more minutes. With three young hungry kids at home I politely asked for the order to be cancelled and my credit card refunded

I was then out through to manager (maybe his name was Brian) did a good job of trying to convince me to keep the order but my wife had already stated an alternative for the kids Brian then proceeded to tell me that I should not expect fast service as I am outside of their immediate area (news to me, no indication of delivery boundaries on the app, my location brought up his store)

I declined and Brian said fine, if you want to be that way I'll refund you, but you're banned. I was shocked. 90+ mins for a pizza and then being banned for asking for a refund?

Not sure what the world is coming to now and why people are so hard to deal with. Who would want a pizza 2 hrs after they ordered it?

Anyhow, sure enough I've been banned. Oh and I was never refunded. Tried to call and they brushed it off. $97 gone because I asked for a refund.

I hope others read this and buy with caution Maybe Brian was having a day, maybe his cat was sick. Either way I worked in the service industry for 15 years. I would have been fired if Id ever had talked to a customer that way And this person is the manager?

Paying customers have an expectation based upon quoted time-frames. It is not unreasonable to decline service if those stated time frames...

I visited pizza hut today from a very long time. The service I recieved by the manager taken my order is unpleasant, I felt sense of rudeness, rushed, unhelpful; i dont think

Steve understands that not everyone knows the menu off heart, when i asked a few questions replies were cold and not helpful at all. When i was reading the menu i was asked more than once what i wanted; he did not understand the reason for reading the menu. Than i just gave my order from being rushed, while i waited for the pizza i read more into the menu and realized what other options i could of ordered. Very very unpleasant experience, very unfortunate.

I expected pizza hut to have more courtesy for returning customer, its been since 2016 i had pizza hut and now i understand why. I will never visit or purchase this pizza again. Even the pizza i was not...

I’m very disappointed ☹️ today with customer service at this particular location. Since this store open I always buy pizza and wings and never had any issues and today I got boneless instead of traditional so I call the store to let them know I received wrong order and no one picks up. I went to the restaurant to correct my order and the girl was very rude and rolling here eyes. I ask her for my receipt because the driver never give me and her name and she won’t give it to me and proceed to tell me get out of the store or she will call the police so I said for over a receipt and then she said I know where you live, so is this a threat from an employee. I have never experienced this from a customer service employee and won’t...