Red Swan Pizza - London Northwest — Restaurant in Ontario

Dear Swan Pizza Team,

I hope this message finds you well. I wanted to take a moment to provide some feedback on my recent experiences with your pizza, which have unfortunately been disappointing.

My family and I have been loyal customers of Swan Pizza since you first opened at Hyde Park. Your pizzas used to be exceptional, full of flavor with generous toppings and a perfectly cooked crust. We were so impressed that we frequently recommended your place to our friends, many of whom also became regular customers after trying your pizza at our home.

However, since the change in ownership, we’ve noticed a significant decline in both the quality of the pizza and the customer service. The toppings are sparse, the taste is not what it used to be, and the overall experience feels like the pizza is no longer made with the same care and attention to detail. To make matters worse, when I called to provide feedback, the response was dismissive, with no apology or effort to address the issues. This was disheartening, as the pizza was neither "well done" as requested, nor was it up to the standard we've come to expect.

Considering the price of your pizzas, I believe it’s reasonable to expect both high-quality food and attentive customer service. It’s disappointing that this is no longer the case, despite giving it multiple chances since the ownership change.

I sincerely hope that you take this feedback to heart and consider improving the quality of your product and customer service. We truly miss the pizza we once loved and hope you can bring it back to the high standard that earned you so many loyal customers.

Thank you for taking the time to read this message, and I look forward to hearing from you.

Best...

DO NOT EAT HERE!! DO NOT COME HERE!!! DO NOT ORDER FROM HERE!!! WORST PLACE EVER !!!!!!! WORST SERVICE!!!!!!!! I am sooo turned off by this location On Hyde Park in London ON the people that work there are very unprofessional, not informed about the company or their product what's so ever!!! I ordered a pepperoni pizza after being told it was halal just to be told after that its not Halal and that it is pork. After hearing this I was turned off and I asked for a refund and the owner / Manager walked out ( who looked like a panzi that knew nothing about his own restaurant) saying I was wrong for ordering and looked at me like I'm some uneducated fool by saying halal pepperoni does not exist! Ok people! Tell me does Halal pepperoni not exist? Who is the imbasol here? After much arguing and they still did not own Up to thier mistake, they gave me back money only to short change me and when I asked them where is my receipt to confirm they told me to leave the restaurant and when I said I won't leave without a receipt the threaten me with cops! I told them call them please! Then finally after another showdown I got my receipt and showed them that they gave me the wrong change and I still left with the wrong change. All I got to say I will be escalating this matter to Head office and I...

This is our first time at any RED SWAN PIZZA and it was quite good. It’s a small location, so while dining in is an option, this is more of a takeout spot. There were several chairs and a bar-top against the window to eat on, but you’re better off taking your food home.

The staff was very friendly and pleasant. The menu is extensive, with several pre-designed pizzas to pick from, halal options and more. The walk-in prices were very budget friendly, I believe a personal 8” was under $4 pretax!

As for the food, we enjoyed it, but the crust is different; very light, super crispy and sprinkled with sesame seeds. That might turn some people off, and we aren’t sure if it can be made without the seeds, but we liked it. The sauce was more sweet as well, which was a nice touch. Extra cheese could have been more generous, but maybe they make it with not much to start? Not sure, but overall we’d score the pizza taste and quality...