Starbucks — Restaurant in Ontario

Will not be going to this location again. My partner and I went inside and waited in line with one person ahead of us. Once they were served we approached the cash. The guy behind the till stared at us, did not greet us which made me uncomfortable. I didn’t know to greet him or not because he seemed very unhappy. I awkwardly started my order since I was getting drinks to bring home to my family. I had asked for no ice in one (ice had to be taken out of one of the drinks), I ordered a chai drink with no ice and I was told it would be all “warm and gross/ nasty, but ok” by the guy at the cash. I felt so uncomfortable I wanted to leave. I’ve ordered this drink before this way and there was never anything wrong with it. So I just shrugged and said I was ordering it for someone else. I had also ordered a brownie and he shrugged and said that’s it for brownies want something else? (sarcastically/ disingenuously) with so much attitude. I didn’t even end up ordering something for myself because of how poorly we were treated and I figured I would’ve just been given a hard time again. I don’t know what this individuals problem was but seriously don’t be in the food service industry if that is how you are going to talk to people. If I am paying $7-9 for a drink I should be able to get it without ice, or with an extra pump of something, or half sweet. I will be avoiding this location like the plague. I highly advise...

I’m not entirely sure how to even start this review, and I really hate to be “that person” because I totally get working in a fast paced customer service environment isn’t for everyone…which leads me to what I have to say. I always go to the same Starbucks location (daily, 1442 Fanshawe Park Rd, London Ontario, Canada)

I use to LOVE it and made a point to only go to that location, I’m not sure what’s going on there anymore seeing in the last 5 weeks every single time that I’ve gone I’m never given the right drink order, or I’ll order a mobile order and be told they never received it and don’t have it, even though I have proof of purchase and double check the location each time. The evenings are the absolute worst and now I make a point to not go there at all in the afternoon/evenings because the baristas working are either gossiping about their coworkers or their boyfriends. I understand this is likely a fun job but for the love of god please just make a drink the way it’s been ordered.

I use to correct the barista once my drink was handed to me, and now unfortunately I think I’ll just stay home and make my own coffee. It’s truly a shame that this has been happening so frequently, and not just to me.

I’m not looking for a coupon or gift card or anything, I just wanted to bring it to someone’s attention that they might possibly rectify the situation and change the environment...

I have frequented this location for over a year about 3-5 times a week as part of a routine. I have never been particularly impressed with the customer service in terms of wait times. This drive thru was always a bit slower. I always have a very simple order. Just a black coffee. Today however, will be the last time I visit this location. It was 6:42 by my clock, I pulled into the parking lot to ensure they were open as drive thru opens at 6 . I saw two associates inside. I pulled up to the order panel and waited, there was no greeting of any kind so I pulled up to the window to see if I could let them know I was there in case they had forgotten to turn on the panel. The young man who was working was chatting with the young lady and we made eye contact and he continued to chat. He made no gesture of acknowledgement whatsoever. I waited for another few moments to see if he would come over, giving them the benefit of the doubt, but they continued to chat and not acknowledge me. I had to get to work so I couldn't wait any longer and I left. Starbucks is usually a fantastic place to go and get great service. I'm very...