Quesada Burritos & Tacos — Restaurant in Ontario

My experience at Quesada was nothing short of disappointing. After spending $35 on a burrito food bowl and churros, I was met with a frustrating ordeal. The lack of cutlery provided with the food left me unable to eat my meal at work. Upon calling the restaurant and speaking with Mellisa, the supervisor, the situation went from bad to worse. Mellisa's responses were far from helpful, demonstrating a lack of understanding and empathy for a basic customer concern.

When I inquired about the absence of cutlery, Mellisa confirmed that the food bowl should come with it. However, instead of addressing the problem and finding a solution, she began to play the blame game. She interrogated her coworker, who admitted to forgetting to include cutlery in my order. What shocked me most was Mellisa's inability to comprehend the concept of customer service. When I questioned how she would have reacted had her coworker falsely claimed to have included cutlery, she dodged the question and twisted my words.

Mellisa's attempts to divert responsibility and downplay the situation were infuriating. She failed to recognize that as a paying customer, my frustration was valid. Instead of showing genuine concern or offering to remedy the situation, she dismissively stated that she didn't see the problem. Her lack of professionalism and customer service was evident.

As the conversation progressed, Mellisa's behavior became even more concerning. Her decision to hang up on me, citing feeling "harassed," was a clear indication of her inability to handle customer interactions. Rather than addressing my concerns, she chose to avoid the conversation entirely.

What troubled me most was Mellisa's misguided focus on contacting Uber as a solution. It's clear she failed to grasp that the issue lay with her restaurant's failure to provide cutlery, not with the delivery service. Mellisa's lack of accountability, coupled with her defensive and evasive attitude, left me deeply dissatisfied and frustrated with the overall experience.

In conclusion, my encounter with Quesada left a bitter taste in my mouth, and it wasn't just because of the absent cutlery. The food had to be thrown away. Mellisa's handling of the situation showcased a lack of customer service skills, accountability, and basic problem-solving abilities. It's disheartening to see a supervisor so disconnected from the needs and concerns of their patrons. My hope is that Quesada takes this feedback as an opportunity for growth and improvement in their customer...

Hi ,

The service person was very very rude and i am never going there. And will not suggest anyone to go there. Yesterday ( Monday May 13 ) evening around 6pm we went to this place for the first time to oder a burrito.

While ordering as it was for the first time we couldnt get what the serving person was mentioning and when asked to repeat he was very rude to repeat it and his facial expressions shows how bad he feels fr us to not understand.

We even felt very embarrassed to eat over there because of the person who served us very rudely.

If this is what we are getting even after paid then whats the use? And i am never going there.

I thought of letting it go but the incident from yesterday still haunts me and imagine how hurtful it might be.

Also please take action immediately as no other person should feel this way when they are here to...

I'm a regular at Dougall Ave branch - I visited the Walker road branch today - my goodness it was a bad experience. The quantity for a large burrito bowl is visibly less than what I got for regular size at other place.

The portion size is the only thing that changes when you pay more for large and I don't understand if the guy can't see that you can see the bottom of the bowl when we were done with our order.

I barely had two spoons of the bowl before it was half empty. Top it all off (or I should say bottom) uncooked rice!!!

Ridiculous!!!

Update: the management contacted to offer a replacement bowl - very nice of them.

Would still very much prefer the...