I placed an order for pickup tonight that has left me absolutely disappointed. I normally get the veggie pasta with just the tomato sauce and gluten-free noodles. I placed the order from the car and I was literally 5 minutes away and forgot to ask for "no cheese" and when I got to the restaurant I proceeded to let one of the waitresses know that I would like it to be made without cheese (since Im vegan). She went to the back and told me she would let the cook know and cam back out and actually blurted the sentence 'no cheese!!". So I waited in the restaurant from 6 PM to 6:35 when I finally got my order, she didnt have the soup with it and finally got it when she went back again. In any case, no big deal...I get home after 30 minutes since I live in Forest Glade only to find out the entire entree is smothered with cheese. I called the restaurant and the manager or the owner or whoever it was kept telling me I "Im just trying to help you out" , first he tried to convince me that the sauce was already made when I asked for no cheese, but somehow it still took 35 minutes to cook the noodles, I've cooked those noodles before, 15 minutes tops, and basically he blamed me for not ordering correctly even though I told the waitress and waited for the order. Have they told me then that they had already made it with cheese, I wouldnt have walked out with it let alone pay for it. Very disappointed with how they treat customers since I let him know that we're regulars, didnt even care. I actually think it was just mere incompetence and total disregard to customer service. Its a shame, since usually their food is pretty good (had to give it way and eat the salad only). Well they will never see a dime from me again and I would recommend opening all your boxes and completely check your order because once you leave, they're done with you.

I wasnt looking for a free meal, but a simple acknowledgement of your mistake would have sufficed.