Sunset Grill — Restaurant in Ontario

I have been to this restaurant twice. The first time I came in with 5 friends and 1 toddler. It was cold outside and the manger told us that the only space that could accomplish was right by the door. The seating by the door was a really congested and a cold spot. A waitress stepped in and thankfully moved some tables around and made it work for us in a space away from the door. The waitress that helped accommodate actually came up to me and apologized and said that she’s appalled at the customer service of the person who claimed to be a manager (long dark hair) and how she was being so rude and not willing to seat us anywhere except by the door.

The second time I came was today. The same manager(the girl with the long dark hair) said she was too busy to take our party of 5. I asked if she could give us an estimate of how long it could be but she said she doesn’t know could be an hour or so because there was only two tables that could accommodate 5 people, and both of those parties just entered the restaurant before us. I left my number with her and she said she would call when she was done. We went to Marshall’s and spent an hour there. No phone call. Once we left Marshall’s I called to see how much longer I would be and the manager told me that she called me 25 minutes before and it just went to voicemail. I said I never got a missed call or a voice mail from you. She said she couldn’t accommodate again because the tables were full.

If it was a one time thing I wouldn’t be upset, but both times I have visited the same person creates an issue and has very very poor customer service. I cannot wait until sunset grill opens on Huron church opens and I really hope they hire people with actual customer service skills and...

Good afternoon in the retail business I had to share this with you. I haven’t been attending that location for many years now your waitresses are amazing. They’re fast friendly. You couldn’t ask for more. I wish I had them on my team being in retail getting to the point they were backed up. I waited exactly 1 hour to get my breakfast. They were customers complaining, I didn’t say a word. I just watched the waitresses were trying to appease the customers serve the customers point being where was your manager unacceptable when the team is that busy the management should be hands-down all over this satisfying the customers putting out the fires, dealing with the patrons , they were nowhere to be found even to jump in the kitchen and help out there so your waitresses were expected to be Management customer service and serving the customer. I hope this is very helpful to you and like I say kudos to the waitresses what an awesome team, but on your management level , like I said I’m in retail absolutely unacceptable. I will still remain a customer of yours like I said the food is good. The atmosphere is wonderful and the waitresses are amazing. Especially what I’ve seen today. Maybe one of them should be promoted into a managerial position I hope this is helpful. Have...

Mixed reviews from my group... Pancakes were good, the eggs that were served to, two of our party were correct. The other two were very over done, as pictured. I tried the special Crab Cakes Benedict, the idea is great what I had was not. I left two of the eggs un-eaten as they were basically hard-boiled. The crab cake had a good flavor, but a very mushy texture. Also tried to get the Florentine Eggs Benedict, and was served the standard Eggs Benedict, with Bacon rather than the spinach. Rather than wait, or cause waste the dish was accepted... Towards the end of the breakfast the server stayed that she would discount the one served in error. I said thank you and appreciated the gesture. Due to that fact that they only allow four people are a table we were sitting apart. Later after we had left and we're driving and discussing the meal, it came to light that she had indeed not discounted the one meal as she said. Overall just not a great great experience, and not one I would recommend to others. The menu and pictures had us all very excited, BUT was very different form what we were...