Tim Hortons — Restaurant in Ontario

Dear Manager,

I hope this message finds you well.

I’ve always enjoyed visiting this Tim Hortons location, but I’m writing to share an unfortunate experience that occurred today around 10:15 a.m.

While the staff member was very kind to the customer in front of me, her attitude toward me was rude from the beginning to the end of the interaction. I initially decided to overlook it, but when I received my drink, it was incorrect. I had clearly ordered an iced black coffee, but she misunderstood and gave me a hot coffee instead.

When I politely mentioned that I had ordered an iced coffee, she responded quite rudely and insisted, “You ordered a hot coffee.” As a result, I ordered again to receive the correct drink. However, when she remade it, she seemed careless — she threw it together, and there was some strange cream residue on the outside of the cup.

What made the situation even more uncomfortable was seeing her being friendly and pleasant to other customers right afterward. I don’t know if it was because I’m Asian, but the difference in treatment was disappointing. Cleanliness and attitude are both important in a service environment, and I hope management will look into this matter seriously.

The staff member was a white woman in her 30s, wearing glasses and with permed hair, positioned at the far right side of the counter.

I understand that it can be stressful during busy hours, and I truly appreciate how hard your team works. However, I hope this feedback helps improve customer service and ensures that all customers are treated with equal respect.

Thank you for your time and...

Did not like the service, as my dad had to say his order three times to the cashier, who never asked if I wanted my receipt..so when getting the order my dad got his tea, and we got English muffin combo and my bagel, but then waiting 20 minutes for hot chocolate I order..and not one came over till my dad said to them we are missing the hot chocolate..so thinking we have it all wr go to sit down, and I'm looking, my dad is still missing his hashbrown when he order the combo..so I go back to tell them, guy tells me who served u..how am I supposed to remember who served me or that I never got a receipt..as another guy comes with attitude saying ur missing a hash brown, we will get a hash brown, also my dad want a tea double double, and he got coffee...im disappointed at service and displeased at...

NASTIEST STAFF, MOST UNPROFESSIONAL CUSTOMER SERVICE! I’ve ordered here on multiple occasions & I can only think of 1 occasion where it was alright. Each time I go, staff are yelling at each other or customers. Early one morning I mobile ordered a coffee and timbits, & they screamed at me for 1) coming too early in the morning ???? and 2)that they weren’t prepared yet. They told me to come back in a hour to pick them up (i worked so this wasn’t possible). When i requested a refund the 3 ladies mocked me and threw the change at me. This is just one of many occasions. They don’t even wait for you to leave before they disrespect you. The only staff member who’s nice is...