Tim Hortons — Restaurant in Ontario

I come here almost every day at the same time and place the exact same order:

Egg & Spinach Omelette Bites Iced Coffee Egg & Cheese Farmer’s Wrap But today, I received the wrong order—they gave me Bacon Omelette Bites instead of Egg & Spinach. I noticed the mistake immediately after getting my order through the drive-thru and went inside to get it corrected. I stood there for 4–5 minutes, but none of the employees acknowledged me or offered to help. When I finally approached the same female employee who gave me the order, I asked if the item was the egg one or bacon one. She didn't respond, just asked, "You want Egg and Spinach?" I said yes, so she took the bacon bites from me and threw them straight into the trash without saying a single word—not even a basic apology.

No “sorry,” no explanation, no sense of customer care whatsoever.

Today’s experience was especially frustrating and disrespectful. Mistakes happen, but how you handle them matters—and this was handled very poorly.

I expected better from a place I support almost daily. Unfortunately, today’s visit left a very...

I had a very disappointing experience at this Tim Hortons location. I ordered and paid for a large cup of hot water, but was given a small cup with regular-temperature water instead. When I politely asked for it to be corrected, the staff refused, stating it was “not in their policy.” I’m still unsure what policy they were referring to, as I’ve never encountered this issue at any other Tim Hortons.

What made the situation worse was the rude attitude of the employee—a young woman with glasses. Her tone was unprofessional, dismissive, and completely lacking in basic customer service courtesy. As a loyal customer, I expect to be treated with respect and to receive what I pay for, especially when it’s something as simple as hot water.

I urge the owner or manager of this Tim Hortons to provide better training to the staff, particularly in communication and customer care. No one deserves to be treated poorly over a...

Disappointed with Inconsistent Service – Needs Improvement

I visited Tim Hortons recently and feel it’s important to share my experience in hopes of better service in the future.

Yesterday, I went in after 4 PM to order the egg bites, only to be told they don’t sell them after 4 PM. This was frustrating, especially since I’ve been able to purchase them at other Tim Hortons locations without any issue.

Then again today, I returned in the morning expecting to order egg bites with four cheese—only to be told they’re no longer available, despite the item still being on the menu.

This kind of inconsistency, lack of clear communication, and zero explanation or effort to accommodate a loyal customer is extremely disappointing.

I hope Tim Hortons takes this feedback seriously and improves staff training and menu consistency across all locations. Customers...