Wendy's — Restaurant in Ontario

I don't do fast food that much, but do like Wendy's for their Spicy Chicken, Fries and Frosties. The fries at this Walker Rd Branch are more often than not, disappointing. My main reason for this post is lately, their Frosties are served almost melted. I regularily enjoy one of these on my way home. They are supposed to come fairly "Stiff", somewhere between soft & hard ice-cream. I recently spoke to the manager about this, and I got some ridiculous excuses that this is normal. She did thank me for bringing it to her attention, and comped me with a replacement, suggesting it would be better. Well, it was just the same soft melted "slushy" mess. As a service Technician, I know this issue is equipment related, and may be as simple as adjusting the cooling temperature, but they did not seem interested. I told her, if this doesn't change, I will stop going to this branch. One of the staff even mentioned they get customer requests for a straw with there Frosty, which should be "Red Flag" that something is wrong. Please fix this, as you may be turning away business. What happened to Wendy's slogan, that Quality is there...

We arrived during lunch hour rush so of course it was busy, but the staff seemed to be a little discombobulated. I noticed they repeatedly looked at the tickets, which is great, but I think it was because they kept putting wrong things on trays and in bags because I repeatedly saw them moving things around and taking things back to the kitchen. They completely missed our order, but to their credit the manager did upgrade our fries and Frosty. But, I didn't mind all that much, and otherwise it was great, the food was good and hot and the restaurant, including the bathrooms, were very clean, and I saw them often disinfect surfaces and wipe them down. As an aside note, the drink dispenser is in a somewhat weird location, it and the station for napkins condiments etc are in the same area as lining up to order, so it didn't take long for that area to get...

Not happy customers! Went in to order take out for dinner. They were so slow even to just take our order. There was one man infront of us and we waited about 15mins to just have our order taken. Then I asked for a grilled chicken sandwich combo and they told me they no longer carry that anymore. So all they had was deep fried chicken unless I wanted a grilled chicken wrap. That was a big disappointment. I would say it took atleast another 15mins or so to get our food. The worst part was they weren't even busy and had lots of staff working. We ordered 2 chicken sandwich combos and a small frost. It cost us over $30 and to be honest the food was also nothing to talk about and the fries were just to say they were warm.

I'm pretty sure that will be the last time that we order from the Walker Rd...